Matt was very helpful in providing advice, recommendations, and useful/ practical information on technology

I was so impressed with Ali who came to set up my TV, this is the best customer service experience I had in years. Congrats guys you are a great example of how some businesses can really get it right. And thanks Ali it was a pleasure

Were fantastic with helping me when buying my new TV. Cheers to the guy from Texas.

I had a great experience when I went to JBHi Artarmon a few days ago. I asked a young dark haired lady to assist with a camera cover for my phone. She went through the stock and we found what I needed wasn’t available. She then was straight online searching for me, and even made a print out what I needed. She smiled the whole time and was a pleasure to speak too. It was a great customer experience and I walked out of that store with a smile. Whoever the store manager is please give her a bonus and clone her !

Always a pleasure shopping at JB Hi-Fi. We had exceptional service and support from Liam and Charlotte. Thanks guys.

I have a very pleasant experience purchasing robot vacuum with Metthew’s help today. Very professional and helpful Thank you.

Great service and staff, Brad the manager was extremely helpful and pleasant and sorted out an online/refund issue I had in no time. Def one of the best Jb hi stores I’ve visited. Highly recommend!

Mid JB

Always awesome staff

Brad was extremely helpful this morning over the phone! Was able to answer all the questions we had and assisted us in making the final decision to purchase our new Sony TV. Thanks Brad - great customer service from you 🙂 Edit: I don’t normally review somewhere twice but was so happy with the service in-store from Max, Daniel, and Dave today. So considerate, accomodating, and knowledgeable. Deserving of a shout out. Thanks guys!

Unhelpful and slow. Despite having lots of staff on, no one went to get the product I was trying to purchase, instead they stood at the checkout and started to have a chat.

What an awesome customer service all team was very friendly specially farshid he will give you the best technical explanation I will definitely come come back.

Big shop. Have everything here. I find it bigger than the one i always go- In Broadway. So surprised no much buyer

Purchased an item with the credit card app on my phone but when returning it as it was not suitable, JB HIFI could only do a refund if I had my physical card, not via the way I had purchased it. As I don't carry a physical card, my only option other than get a store credit was to come back with my physical card. As I wanted a refund and not a credit, I had to go home and get my card and come back. It is totally ridiculous and unacceptable in this day and age, especially with a big company like JB HIFI, that you can't get a refund the same way you purchased an item. They refund you via a phone credit card in Bunnings, Coles... in fact every big and small store where I've needed to do this, so why not JB HIFI?

As good as any other JB Hi-Fi.

Honestly the best jbhifi Ive ever been too. Best service, best staff, and clean displays

Alexis, the manager of the store was very empathetic and supportive. Great service.

Sally was fantastic, give her a ride immediately!

Came here after having a rather difficult week! Tv got broken during a house move! Sally was honestly the absolute nicest person I’ve ever encountered in the service industry! Sally was knowledgeable and friendly and really just made us smile and laugh, which was much appreciated! We will be back to be looked after by Sally!

Had an amazing experience choosing a router at JBHifi Artarmon. Firstly, staff member, Jonah greeting me at door and guiding me towards what I was looking for. Next, Brandon, a true lad, helping me pick the right wifi router for my house, got me the best price and explaining the set up process. Very knowledgeable, patient and pleasant all around. Take it easy guys! All the best!

The service and knowledge of the team is outstanding!! I'd like to thank Nick in particular, for looking after me. Nick is a very knowledgeable young man, with great manners. Very patient as well. Thank you so much Nick for making my JB HI- FI experience amazing! You deserve a promotion and a pay rise 👌

Thanks to Sally (incredibly helpful and insightful) who made the experience so smooth and easy! Would absolutely come back for all our JB Hi Fi needs!

Staff lovely and helpful found what I was looking for

Emma gave the best customer service experience I've ever received at a JB Hifi hands down. She was extremely knowledgeable about the products and actually cared that I picked the right one for my needs. Highly recommended. Thanks again!

Didn't even have a kindle

Excellent service and very quick! We ordered a bar fridge on Saturday afternoon, and it was delivered on Sunday morning, at the busiest time of year. Highly recommend these guys!

Excellent click and collect services. Staff were helpful.

Always 5 star service here. After a terrible experience at another JB, we received expert care and support from the knowledgeable team here, walking away with exactly what we needed. This is my second amazing experience with the team, who helped us back in September as well. No pressure to buy, not pushed into a high price bracket, each experience has been meeting our budget minded needs. Thank you so much team!

As normal, hence why this is my tech shop, the staff were helpful, knowledgeable, and efficient. The only retail place to go for tech stuff, and I’ve working supporting small businesses for the last 25-years. 😊🤙

Always quiet being on the top level of the homemaker Center. Friendly staff and convenient parking

Helpful, easy access and parking.

Found what we needed, when jbs did not have it, staff good.

Top staff

Excellent and informative service at Artarmon store. We dealt with Farshid (54113) who gave us great advice when we were choosing a new TV. Thank you

Very attentive, helpful.

Me and Fam had an awesome experience at this store JBhifi Artarmon. Commendable associate named BRANDON, knowledgeable and easy going. Tanx💪🏼…

Great staff knowledge, advice. All friendly and looked to help. Excellent experience each time I shop there.

Excellent customer service!

Declan was very helpful and dealt with my phone issues with professionalism and courtesy

Bought a new samsung s22 from there the other day. Staff was really helpful and not pushy...the place is also massive and has a good layout with everything you could want in a jbhifi

Great service. Thank you Jay.

Bro new Zedla a 10/10 shoutout to my boy Brendo for hooking me up

Rang up today with an enquiry and got absolutely fantastic customer service from Declan. So so helpful!

Good service, heaps of products. Staff are knowledgeable for tech stuff.

Good selection. Would be great to have a few more staff attending customers on the floor.

Helpful staff with a very competitive price of products.

I purchased a Samsung tablet over 3 years ago and didn't have the proof of purchase, which I needed for Samsung service. Anyway, I went back to the store to request the proof of purchase and they did their best to find it for me, as it turned out they actually resolved my issue (I had my tablet with me) and I didn't need to go to Samsung service (would have cost me min $66). I am a happy customer! Many Thanks.

The management team went above and beyond in a warranty claim for me with Microsoft I can't give them enough praise. Lovely staff and a quiet store that isn't too busy.

Great customer service very friendly

Great service

Huge thank you to Jesse and Andy for helping me with two purchases today. They were both super helpful and delivered a fantastic customer experience. JB Hi-Fi should be proud of this great pair. Thank you!!!

I went to buy an 55 inch Oled Sony TV and I was given such a hard time about wanting to take it on my car, to the point the store manager came in and in a rudely manner told me if I took it with me I would have to sign a weaver saying that no matter what type of damage the TV is found after I open the box, they will not be liable. I had a Sony TV for 10 years and I moved apartment 5 times, i understand they do not want to be liable for screen damage but from there to go and say they won’t be liable if there are any other faults after buying from their store? I walked out and went to the good guys, bought the TV and did ask me to sign a weaver too but at least they were fair and nice enough to say it was for any damage related to the screen. Appalling treatment in JB HiFI, will not be shopping with them anymore.

Had a good customer experience is explaining the features of the TV

This store will look after you. I preordered a phone which had a promotion for a few Google products included, when they didn't appear after a number of weeks Brad and co. took it upon themselves to make sure I got what I was entitled to and keep a happy customer. JB Hi-Fi as a whole company has maintained excellent customer service in every interaction I've had with them over the years and the multiple devices I've purchased from them.

If you can get over the ambience the staff are friendly and good range of things on display

Actually had great service

My go to shop for all my electronic and tech needs. Great service and great staff.

Shoutout to Andy being a legend. He was super friendly and helpful when I was looking for headphones near closing time, cos I needed a pair for the gym. He was super helpful even though they were getting ready to close. With his help I found some beats headphones at an amazing price. Super happy and will definitely come back to shop here. Thanks again!