Phoned the Department to see if the 5 klm rule regarding sign in to clubs was still in place and no one was available to advise the situation . Am I surprised!!!

Wait was a little long and the hold music is atrocious but the customer service was really quick and simple, was done in about 5 minutes (including wait time).

Thank you so much Priya and the other lovely lady sorry can’t remember your name- both on the phone to me for almost an hour sorting out some things with my RSA/service nsw app as I’m moving back to into nsw Was not an easy task but they stayed on the line to me the whole time until absolutely everything was resolved. Thank you both appreciate it xx

This is not the number for liquor and gaming... It is services NSW advice line.. And useless as well..

Wrote to Liquor Gaming about unsafe experience at a large venue hotel . No wheelchair access to eating areas. Room overcrowded exits blocked with table chairs fire danger. Men standing around drinking children's play area . Disabled toilet locked?? Wife walked into glass door not marked? Answer can't help you try council??? What the...

no star rating .....no service what use is this place

Great customer service. Thank you!

Try again.

Tried to contact them since 1 month they haven’t even picked up the call . I called them more than 1000 times . Such a bad service . Haven’t seen this bad customer service . 👎👎👎

Google should add a negative star for rating because this is what OLGR deserve for their waiting time...…….

Called to get a new RSA certificate emailed to me, they picked up within 5 minutes, knew exactly what to do and where extremely nice about it, what ever policies they had which caused all these one star reviews they seemed to have changed in the months since.

the calls people are great but they are hopeless managed and don't achieve outcomes. At all.

Monday morning, short wait time on hold - less than 5 minutes. Michelle was very efficient an knowledgeable and provided the information I required professionally and immediately. Fantastic service.

Useless, and I find their unwillingness to help Aussies in need during this time rather despicable. I'm glad I saw another 1 star review IDENTICAL to my issue.

Don't follow up on complaints don't care

Phone rang twice and Aldo answered sorted everything out in 5 minutes.Great service awesome experience thanks so much.

Waited 50 minutes over the phone. Served by Michelle, she was very rude and not willing to help me. Customer service is important. Change your job if you don't like it.

RSA expired back in August - checked emails again - no notification sent, dont recall any SMS. Tried to log on to their web site to see what could be done - my details not recognised. Phoned - they did answer within 15min (a positive). Sorry RSA expired - you have to start again, you had 28 days from the expiry date to renew. - Moral of the story put a reminder in your calendar 1 month prior to your expiry date cause you cant rely on their systems, and their care factor is zero.

Horrible customer service

I think the best is go to speak to them because they don't pick up phone call or reply email sometime .

I have been paid to 5 star review this

Bad Service, full of lazy people!!!

Waited over 50 mins to have my query answered.

Worst government body that i have dealt with in a long time. I did not have my RSA/RCG card with me because my interm certificate expired and they have not sent a card to my address so the person I spoke to at the office said I can use the services nsw app on my phone. I paid for a card not to use my phone.

OLGR move their operations to OFT and fail to tell users.. Barely deserves one star. Come on guys, LIFT YOUR GAME. Customer service is important, even for the public service.

waiting...waiting...

Bad service i sent the email for help 3 times and the mail by post as well but during 2 months i have not get any replies!

Waited about 45 minutes but in the end. First call, Ended up working out. Worker helped. Really fast but the wait for it was loong.

Really Government Office?? It really follows the stereotype of the government offices. They are so careless that as I'm of year 96 they have put 2010 in my RSA interim certificate! What the hell?? And in one of my RCG certificate they have missed my middle name! Why are they so careless?? And they took an hour of half to pick up the phone why is that so??? One of the worst services in Australia. Shame on you guys!

After waiting on hold for over an hour and sending an email over 2 weeks ago with no actual contact occurring I wonder whether they even have any employees, now my interim certificate with an invalid barcode is going to run out and the only way I can get my rsa is to do the course again

I'm waiting for three months to get my card now. Due to work I never manage to call them as they are open monday to friday 8 till 4, really easy if your work hours are at the same time. Every time I manage to call, no one answers or the only time you get someone you actually call the wrong number or they tell you to call some else service. I'm actually calling at the moment and as per normal, I'm on the phone for 32 minutes now, waiting to get someone. You can call when services open, you'll wait exactly the same, I'm even wondering if they are at least one or two persons behind the phones. Not to mention last time when I called the reception as they never send me my probationary RSA, the lady was really rude, not friendly at all and almost answering to me as I was the one responsible for this. If you are having any issues with them, good luck.

This office is responsible for the over over regulation of our nightlife. Sydney is now an international embarrassment

GREAT SERVICES LIQUOR BOARD GREAT PLACE

Staff at the OLGR are fantastic I deal with them often. What lets this office down is its failure to implement a phone system that works, as well as failure to keep to have a standard turn around time. The manager of this department should complete a simple test. Call the OLGR number at 3pm on any day and count the seconds until someone answers.

Not even deserve one star to be honest. Very incompetent reception, never pick up a call, not sufficient information. Worst government agency.

These guys know how to party rock. 90 minutes on the phone to get through, followed by another 30 minutes on hold.

Finished my $220.00 courses (RSA on Tuesday and RCG on the Wednesday). Was told we'll receive the interim papers by email the next day after each course. Yer right, still waiting. Now after seeing all these reviews about OLGR and how long it's taking to receive papers. Haven't worked since Easter, have a job waiting in the hospitality Industry but can't start till I get these papers. So demoralising, and most likely will miss out on this job. Thank you OLGR you've got my money and I'm still waiting.

I applied two Times for my RSA and I am still waiting to arrive. The worst departamento ever seen before....Additionally they never answer the phone

Don't bother. You will never get through on the phone and if you do they will never call you back. They also don't reply to emails. Worst department i have ever dealt with. Are they this hopeless at enforcing their rules? If they are you shouldn't worry about obtaining an RSA. no-one at this place will ever know.

still waiting on a reply email or return call from the numerous messages I have left. cant get through on the phone. Terrible!

you guys are seriously hopeless, you need someone else to do your job, ive call through for the past how many weeks all i get is a stupid voicemail very unorganised

3 months later still waiting for my competency card to be mailed. Worst company with employees not aware of anything going on (that's if ur lucky to get your phone call through!) Like how am I able to make a legit formal complaint. I need this to work

Worst company I have ever come across. 3rd world service. Let me explain, I have an old RSA certifiate but not the card itself, I called from the Service NSW office in Wynyard, was on hold for between 25 mins and 40 mins, with the phone then simply hanging up. All in all I spent 2.5 hours trying to contact OLGR for this small request. The staff at Service NSW were so helpful, they used their internal numbers to get a result but the same thing happened. After 30 mins on hold (no music on hold either-its silence) they also had their call dropped out. I gave up in frustration. A month later I returned to Service NSW, to repeat the experience of being on hold for long periods and then having the phone disconnect. How does a company this shocking actually run a business? A disgrace on all levels. I would give the review no stars and only have 1 star as I am unable to publish until I select at least 1 star.

What a useless company to contact phone rings for hours without answer, emails for competency replacements 5 weeks and still nothing I can't work now because of their system who ever this running the place needs to sort their company out obviously they have never called OLGR must be busy drinking and gambling their wages away