Officeworks Orange

Thank you Marissa at Printing and the cool dude who was a bit younger! Very professional 💪

I was in the store today and was served by a great you man by the name or Milton, he knew were everything was and gave me and my son fantastic service thank you very much young man ,well done Best Regards Paul

The Manager and staff at this store are amazing! I had some troubles with my online order, but they were so helpful and went above and beyond to assist me. They even arranged to send the item to another local store so I could still purchase it. Thank you for being so wonderful — you really made my day!

Came in to by airpods yesterday and was told they have some in the back on the truck. No one was unloading the truck so we were told to come back the next day. So we did, came back the next day only to be told they never got any in. What a joke. Asked them if they can ship them from bathurst but apparently they are the only franchise in the whole of Australia that doesn’t do store to store shopping.

Absolutely disgusting! I have always phoned and asked regarding all products that I have purchased. Now they just divert you to the website and there is no way of speaking to a person therefore will never shop at this store again!!! In the past the website has shown items in stock and when you go to the trouble of getting to a store they inform you that they have no stock with a SORRRRYYYYY! WASTE OF TIME!

Amazing selection in products! Large selection of Posca's! Great amount of tech products but sometimes a little more overpriced but usually a good deal or substitute. Able to order online and pick up in store or by delivery. Pretty good service and Overall great store!

Thank you to Savannah in the print section for looking after us with such professionalism and friendliness today! We were in a bind with lack of internet at our accommodation and she waved her magic wand and had us sorted! Thank you so much Savannah !!!

I found everything I was after and for a great price. They have a more extensive range of gaming accessories than Harvey Norman.

Abysmal customer service from all 3 staff members I interacted with today. Disinterested, distracted, and unwilling to help with basic things well within the duties of their role. I've been all around Australia and this is by far the worst experience I've had at any Officeworks store. Other negative reviews appear to indicate that there may be an issue at this store. Shall be going elsewhere from now, on as this is the third time in a row in recent months that I've experienced poor customer service and I've had enough.

The worst customer service on numerous occasions, very unhelpful and all you can hear the staff saying to customers they are too busy to help right now" while they stand around and chat!"

Great staff always willing to help out

Manager refused quite rudely to replace a $300 pack of ink cartridges sold to me when I bought a HP printer from them. The sales person sold me the wrong ink pack, 955XL instead of 965XL and I had no idea until the initial cartridges ran out. I run a small business and will now attempt to purchase all my office supplies elsewhere.

Thsnk you so much Ben for your outstanding service, today. No doubt you are such an asset to Orange Office Works store. Thank you very much. Greatly appreciated.

We ordered two office desks, chairs (19 August) be delivered to our house, all the items arrived except for one desk. Last Friday, we rang up the customer service, clearly indicated we need to be informed when the item is going to be delivered. They said there will be a phone call before they deliver the item. There was no phone call this morning, so we ring them up again, only find out they just left the item outside the house since early morning !!! This is totally unacceptable, such a poor service. We have furniture and electrical appliances delivered from Harvey Norman, they always contact us before delivery.

Typical office works outlet

good layout, efficient staff

Always great service and well stocked.

Today my son Jutin and I were shopping for erasers this morning and ordered it for pick up. I arrived and there was no one there to help me and said that the order wasn’t made. My husband Mr East is a single father. God bless.

Color printing is terrible quality : colors are all darkened, as if a negative contrast had been applied

Sort of hit and miss on service. One in Bathurst has better staff. Sometimes I get help, sometimes I don't.

Big thumbs up to Jess in the copier section this arvo Orange store 20/11/2022 who went above and beyond to help me locate a lost receipt for a faulty laminator. You are awesome.

Horrible customer service by the female manger working today

Note: This review relates to Officeworks online, NOT the Orange store: Wow! Officeworks really are the gold standard in appalling customer service. I ordered a $2,000 printer that was going to take 7-10 days to be delivered. So far, so good. The 10 days passed and no delivery. I checked the tracking, nothing had even started. I gave it another week, still nothing, but also no communication to say what was happening. Finally, after a month and further unanswered messages, I managed to raise someone in an online chat. They could offer no advice about where the printer was, or when it would be delivered, so I cancelled the order and will not use officeworks again.

Need to hire more staff please. Has been waiting for service at counter 15min. Other staff saw me and walk away.... Only one staff working at counter.

Great..helpful staff excellent product range would highly recommend it

Lots of products for the home or office to be found at reasonable prices and generally very helpful staff

This shop is hopeless with their click and collect. This happened to my family FOUR TIMES! I ordered items online for the company I work for then get an order number with a date when the items would be ready for pick up. It says Officeworks Orange will send me an SMS for confirmation that it is ready for pick up. That day came and I've been waiting for the SMS and nothing went the following day and they make you wait because they are just putting your orders together. Another time my husband left a lift of school items that my child's school gave to us and the staff suggested that we come back the following day and it would be ready for us to collect. Came the following day and again they haven't put it all together. Come on Officeworks Orange pick up your game otherwise get rid of this click and collect thing is it seems you are too slack to do it.

I was sceptical about the price match policy. I had found a phone that was identical to the one for sale from another Australian retailer on line at a cheaper price. It was matched and an extra 5% knocked off for good measure. Pleasantly surprised. Thanks.

I called the store to make enquiries about some printing I needed doing, and phone rang for over 10 minute a before getting spmeone to answer the phone

I had problem with new laptop. Turned out to be user error however Debbie and Luke were extremely helpful in resolving this for me promptly and patiently over the phone. Very grateful for the professional excellent service!

Customer service is a joke, purchased two desks today, asked two male staff members to help put them on a trolley, they said they couldnt help because they were busy. Turns out they were busy watching me put two desks on a trolley by myself, also wouldnt help load desks into 4wd either. Not sure what they are employed for, today it was self serve. Very very poor

All good

Officeworks is great but someone bought all the toilet paper and now I'm depressed

Bel negozio con una vastissima scelta di prodotti. Ampio piazzale antistante per parcheggio auto.

Ok prices, big store. Staff don't help you like other stores, you will have to chase them down if you need any help and even then they aren't too helpful outside of helping you find things.

Ignorant staff member - bad service when trying to buy a product. Completely incorrect signage on product wanted to purchase. After the experience didn't waste any more time and went to Harvey Norman instead

Staff are knowledgeable and the returns policy is ridiculously forgiving.

Great variety of products! Fantastic laminating service.

Staff at Marketown Officeworks are significantly more attentive than Orange staff. Had to search out a staff member, only to find four staff all together having a chat. The fellow on checkout was very helpful.

Terrible customer service, rude staff that obviously don't want to be there. I left the store as I did not want to spend my money there, I drove to the Bathurst store where, from the minute I walked in the door, I was treated like a valued customer, the staff in the Bathurst store provided brilliant customer service and valued information on the product. It is definitely worth driving to Bathurst, do not shop in the Orange store.

The staff were very helpful shame the photo lab lets them down. Bring on the new Fuji machines. 😎 but....what with them not reading CDs

Ok cool

Great prices, huge range.

Great store.

Well stocked and staff are always ready to help

Incredible service, staff members always willing to help out, excellent prices.

Great product selection; helpful and enthusiastic employees. Can be somewhat difficult to find things sometimes, however there is always a worker on hand to help.

Luke's an alright kinda guy but blakes a salty vag... But y'know all around great bunch of kids

Has pretty much everything you need under the one roof. Good customer service, always friendly.

I love office supply goods, and this place has many of the things which fall neatly into that category. I tried to count them once but there were just too many! Also, good prices and photo printing.