Knowledgeable staff and good service

Great customer care

Was after the Fujifilm X-M5 kit which was sold out almost everywhere. Store had 2 in stock and Tej who I spoke with on the phone was kind enough to put one aside for me without deposit. Arrived and made payment. Happy with the service I received.

Staff are rude and condescending

It's JB. What more do you want.

Worst service ever. They are too much rude and not helpful at all. Waited for 1.5 hours to take the service about phone. After that they close the store. Bad store ever in Sydney

Etienne was extremely helpful and professional today. I left a bad review recently as there was some misunderstanding that made me wait for long time while I was already running late with my schedule but it was not related to him.

They had good eofys prices

Great store, staff are amazing 👏

Staff were friendly and things were cheaper and easy to find. If you can't find what you want, just approached any staff and they will be glad to help you.

A bit of everything

If you need excellent, down to earth and friendly advice on making a large tech purchase decision, Morgan and his fellow team of highly knowledgeable staff were brilliant! Thankyou so much 👩🏻‍💻😎🙏✨

Had them for six months and volume stoped working, can control volume only in one ear, very annoying when you actually can hear disbalance.

I had a pair of headphones that unfortunately broke down due to a manufacturer defect. I had an excellent experience with the team being incredibly helpful and went above and beyond to arrange a replacement for me on the spot, so I didn’t have to wait. I really appreciate their care and willingness to go the extra mile. Outstanding customer service.

Want to thank Bell for her exceptional service and help with vinyls this weekend. She truly went above and beyond for us and it made our day!

Promised a call back from the customer support. 0 protectiveness. I also bought a tv online and was laughed at by the retail assistant for buying that special model. Embarrassing operation…..

Very good service. Very nice lady and very patient.

01 Dec 2024 Just bought an APPLE iMac 24.5” from JBHIFI BJ, the Sales staff - Tasman served me diligently on my phone enquiry and in the store for my pickup on Saturday morning around 11:45am. Thank you Tasman, keep up your good work👍🏻 ************* JB Hi-Fi - Westifield Bondi Junction and Moore Park Supre Centre function Effectively and Efficiently. A shop that are No-Frills, Nothing fancy but displays as much household merchandise as possible on the floor. Best uses of its real estate spaces on all their shops. Price point are reasonable. Both online purchase and location pickup and In-Store purchase are easy and straightforward. Staff teams are knowledgeable and always ready to make good deals with customers. Products lines are good within most household needs. 30 March 2024 We bought a few household goods as: 65” LG LED TV, Shark HairDryer, Philips Shaver, Music vinyl records and etc… in the last 12 months. Happy with the services and products. Sydney resident ( August 2024 )

The click and collection option is very convenient and the staff there is very nice!

Tremendous customer service and competitive pricing. Thank you JB Hi-Fi

Manager Jim was rude , short and unhelpful . I sent my DJI Osmo for repair because it was faulty, once the osmo was repaired they said they are delivering to me in Adelaide ( because I don’t live in Sydney ) . It’s already 5 weeks im waiting and it’s all fine . But the way he speaks to me short, unfair and unnecessary words that irrelevant . Also seems they are not gonna help me get my Osmo to where I want … really disappointed

Had a great experience here with Matt from the TV section updating me on the latest info & helping me understand all the jargon. Also had excellent customer service from a guy in the accessories department (sorry, didn't get his name). He explained what I needed for a multi screen set up I was hoping to achieve & was very patient. So impressed with staff here & the prices are pretty awesome too.

Very good place

Helpful staff

Chronically understaffed so have 45 mins to spare if you ever need anything.

Worst customer service, I have to look for phone online to purchase it. Then why do u even work here?

Sales person at Bondi sold me a drone and said delivery would be under 2 weeks. Now it’s been over 2 weeks and they notified me it will be another month until they arrive. JB Hi-Fi - if you can’t supply the stock don’t sell the product.

Biggest loser being a smart ass to me about an apple pencil adapter. I was just asking questions and having a chat saying i thought id bought one from JB Hifi before, and he was responding as if he has zero social intelligence and wanted to be rude. What a shame and shock that a grown man deeply needs further training on simply how to speak to other humans.

I had the pleasure of being helped by Kat at JB Hi-Fi Bondi, and I couldn’t be more impressed. She was incredibly friendly and went above and beyond to provide the best service I’ve ever experienced. Her knowledge and willingness to assist made the whole process smooth and enjoyable

Fantastic selection of electronics from gaming, TVs, sound systems, kitchen appliances & more. Very good value and excellent to deal with in case of a return.

It was good experience bit expensive but yes warranty claim and rest of things but ease...

The most extensive range of products possible

This is the best JB Hi-Fi. No one was pushing me buy anything just for buy. The staff was there to help me find exactly what I needed. Everyone was nice and helpful, especially Kat and Georgia. Kat helped me find the product I wanted, and Georgia, who was really positive and friendly, handled my payment. Good selection of brands and products overall.

The WORST experience. Had a TV in my cart and before I could check out they increased the price by $400 without notice. When I complained (1 hour on hold, 3 chats that they disconnected), they refused a refund so accepted it. Delivery day. Arranged to be at home during the delivery window to receive it. Expecting them to call the intercom. They don’t. They call my phone instead. I didn’t pick up straight away (was on a business call) so they don’t deliver. Call to complain (had a handyman ready to install) they say it’s my fault. NEVER EVER AGAIN.

Really frustrating that you can't pickup the phones to get a feel of them before you buy. My wife and I came here because we are interested in getting new phones, but the ones we are looking at are either stuck to the table or you can't touch without an alarm going off. S24+ stand has been broken for at least a week and all they've done is put a sign up.

Excellent customer support 👌

A big shout out to Tasman and Bondi Junction. He went above and beyond to assist me in purchasing the right products yesterday (30.08.2024) His product knowledge is excellent and he was super patient with my indecisiveness. An outstanding employee by all accounts.

Great shopping experience, the store stocked what its website said, then staff member Amy was extremely helpful, and an exchange we needed to do was dealt with in 1 minute at the counter with no dramas at all. Will be back.

Plenty of options here and good advice

Finally wow found a retailer at Castle Towers that sells HP ink cartridges. Amazing at such an outback suburb!!

One of my favorite stores. Pity the in-store service is so hit and miss.

Bought a new TV which was a great experience Corinne and Matt were exceptional very knowledgeable and had great customer service and after service care. Thank you

Was just served by Stu and it was the most impeccable service. He was knowledgeable, helpful, and kind. Stu needs a raise!

Staff are very friendly! But buyer beware: if you buy electronics or anything similar and there are any little issues, don’t bother trying to fix or troubleshoot. Just return it. The store expects customers to troubleshoot on their own, and despite trying to make a set of headphones work with Bose’s own instructions rather than taking the easy way out, staff told me that I can’t get a refund for headphones that don’t work because I’m just over a week out from an automatic refund period. Never buying electronics from Myer again - pretty awful to punish a customer for doing the right thing.

Jack is a great worker, he answered my call with a happy voice, not like every other call line. He was quick and easy. W jack

Good shop for tech stuff. Too much space occupied by cds and dvds. Probably 2 % of buyers use them. I prefer to see more modern tech for music and movies. Audiophile Speakers to try and Bluetooth speakers of many brands

Love JB

The staff were very attentive and helpful. They explained to me all the options of the products I wanted. I can say that it is the best technology store I have encountered in Australia. Especially AMY, WILL and REUBEN. It was very impressive how Amy carefully filled out the forms and explained the products based on Will's experience. Thank you for this experience.

I keep coming back because of the prices, but I always regret. Terrible service, I had a problem with my go pro 12, it was hard to get it solved (at Hurstville jb hifi) and now a problem with a apple watch. Weeks processing, heaps of bureaucracy,

Wouldn’t normally review a JB Hi Fi. But went in on a Thursday night to buy a new Vacuum and heard Fall Out Boy take this to your grave album. Got my respect and cash for a new vacuum. Considering going next week for the tunes.

Good beer nice people Great food

Horrible customer service, rude, they treat you like irrelevant and pathetic, they keep in groups and for them talk to customers it’s a painful experience, if you are not a tech expert you gonna be laugh at and they gonna treat you like a fool, don’t you dare to go there without a perfect Aussie accent otherwise they gonna laugh at your face. If you don’t speak English don’t even flinch about going to that store, you’ll probably become the main topic of their funny chats for the rest of the week

The store was bared and all the sellers were hidden, they stay in groups and don’t talk to customers and when they talk is always rude and in a superior way, the seller Nick was treating me like I was a completely dumb even though I work in the tech industry, almost like making fun of me with his colleague by his side, the cashier was also laughing at my face because of my accent I reckon, I also had to walk the whole store to ask for a seller to get a ear phone from the beginning of the store, and the sellers said that I can’t try the ear phone before buy it, conclusion: YOU CANT EVEN FEEL IF THE EARPHONE IS OK FOR YOUR EAR OR NOT, BESIDES THE AUDIO QUALITY THAT YOU CAN NOT CHECK IT AS WELL, a totally blind purchase, it was the worst experience I’ve ever had in a store in my life, ofc I’ll never step my foot again at that store and I don’t recommend anyone to buy from JB HI-FI, they are the rudest and gonna treat you like irrelevant, and laugh at your face if you don’t have a good English.

Great service, every attention to detail and all accomplished with a great happy attitude. This is a good store to shop at

The local people are very attentive and willing to help with everything you need. I love JB HI-FI

Wild range of hi tech stuff

Saw Nick for advice about a new Fitbit. Answered my Q’s and even offered me a best price on the product. Excellent service.

Poor customer service, you just get ignored even when asking for help. Knew which item I wanted and still was left waiting

Went here for film. Horrible customer service.

Great customer service.

An amazing place

Good!

The electronics store operates as a discount outlet, which is reflected in its cluttered and difficult-to-navigate appearance. Nonetheless, it offers competitive prices, which is undoubtedly attractive to customers looking for budget-friendly purchases. The staff is friendly and accommodating, but they seem to lack the expert knowledge that would enable customers to better understand and compare products. This shortfall can be a hindrance for those seeking specific information about electronic devices. Still, the store is a good choice for those looking to save money and who are not overly demanding regarding professional advice.

Great range of products but very hard to get assistance

A very comprehensive store with all hi-fi and electronic items on hand. Easily located what I wanted and left satisfied with the experience.

My recent visit to JB Hifi Bondi Junction was so disappointing. Poor customer service by the cashier named Jess. There was no signal inside the store so I went outside to login to my afterpay and she was being rude telling us off because she can't handle the pressure of people waiting. I was out for 5 minutes. It was evident that Jess lacks professionalism and needs to improve her behaviour in challenging situation. Your store needs to upskill your employees to be customer focused and to improve customer service and professionalism. I would never ever recommend anyone to go to JB Hifi Bondi Junction.

great service and some good items

reasonably quick to come and help very knowledgeable I would recommend Alex to anyone .

Цены стабильные, много в наличии, но почему то нет amazfit

Efficient staff