In 2013 I chose Casino Pools & Spa to design my Pool & Spa a lot of Palm Trees had to be removed & on a canal & slopping it was designed part in ground & 12mtrs out of ground with a partial glass fence The Spa water into the Pool created a Water Fall Beautiful The Principal Owner of the family business over saw the whole con struction A Hayward Heater was added for luxury The Pool equiptment was housed in a low shed for protection It was finished with blue tiles & a colour pebble Crete to blend to this day when friends visit I still receive compliments on my Pool & Spa their Politness attention to detail & perfection with the shape of my area I highly recommend Casino Pool & Spa to design & construct your Pool no matter how large shape or small . 6 ✡️ stars

I highly recommend Casino Pools. Very pleased with how my pool turned out! Thank you again.

A nightmare! don't use this company. Our pool had a massive problem. The company then refused to answer our calls or email until they had to, because we took them to QCAT to resolve this problem and to no longer deal with them and get it finished by another company. NO empathy, NO customer service, NO work ethics. Casino pools just wanted money and not to honor their signed agreement or to answer any questions or concerns.

Emma, Phil and Shannon are amazing, from the beginning till the end Emma followed up on everything and gave us an up to date progress, we are very happy. Couldn’t recommend them more.

**RETURN CUSTOMERS** We built our first pool with Casino Pools 7 years ago and we absolutely loved it. So when we moved house last year and wanted to add a pool, they were the first company to come to mind. We had other quotes that just didn’t cut it (prices, inclusions, communication etc) From the first step of the process, dealing with Phil, to getting updates from Emma and Sierra, right through to hand over with Shannon. Every step was made easy for us. They made our schedules fit in with them and nothing was too much of an ask. Once again, we have a completed pool that we are wrapped with and can’t wait for many summers of use ⭐️⭐️⭐️⭐️⭐️

I would highly recommend Casino Pools. Phil and the team were amazing to deal with. Communicated throughout the whole process. Phil was great, went above and beyond. Very competitive pricing. Paid my deposit and they started pretty much straight away. No delays. Look no further, we are so happy.

Worst experience I have ever had building a pool.I engaged other experts who confirmed things were not square and nothing was level. Pebble Crete was falling off 1 month after it was built. Owner takes your money and you never hear from him if you have an issue. I had to get my own tiler to fix Casino pools dodgy tiling attempt and Casino still charged me for a quarter done job. Casino still charged me for 2 lots of pool fence inspections because he took so long to fix faults in the pool! In my opinion I would not use this company!

Really happy with our inground concrete pool. Emma was our main point of communication and she was just awesome to deal with! Can’t thank her enough for all the help she has given us to get the pool done in time for Christmas! Phil and Shannon were very knowledgeable at handover and nothing ever seemed a problem. Thanks Casino pools and your amazing team!

***** HIGHLY RECOMMEND***** Huge shout out to Emma, Shannon & Phil from Casino Pools. We had a number of quotes for an inground concrete pool and Casino's came in by far the most competitive in the industry. We had our pool completed in 55 days from dig to swim. Couldn't be more happier with the exceptional service by Emma, guiding, confirming and reassuring us each step of the way. Being a first time home owner/renovator having Emma there every step of the way to reassure us just shows how dedicated she is to her customers with her Exceptional customer service and a personal approach! We couldn't be more happier with our upgraded pebble option too; giving us that Bora Bora vibe!! Thank you so much Emma, Shannon & Phil. We absolutely love our pool and look forward to many fun-filled days using this beauty!!!

Had my pool done 3 years ago, great service then, recently my chlorinator stopped working (Hayward). I was originally led to believe it was out of warranty by someone else not associated with Casino pools, after speaking with Emma (who is amazing) she went above and beyond today and has saved me alot of stress and money. After today my faith in people has returned. Emma, massive thankyou, you remained professional all the way through my mental breakdown 😬😁🙏

Was very happy with the pool build and Casino Pools. Mostly dealt with Emma and she was fantastic. End result is a brilliant pool that our family will enjoy for many years to come.also had great service from Shannon on how to use the pool pump system.

Phil was terrible to deal with. No communication. Used old materials in the build. Blames everyone else for his mistakes. Very poorly run business. Donna was very rude on the phone. Everything was too much. Always chasing them both. Would arrange to meet and he wouldn’t show. Would never recommend to anyone building a pool. Terrible company, terrible service.

Pool build quality was exceptional but after sales/warranty issues are as poor as you could get. You send emails and get no replies and it's not until you threaten QBCC action you instantly get a response. Next pool build I'll definitely be looking at other builders. It's a shame a company can take $30k+ and have such poor customer communication. Wish I done more research on pool builders before signing the dotted lines as I'm not the only one with the dilemma going off other reviews.

Erynne has been a pleasure to deal with .I will recomend Casino pools to all our family and freinds.The price is very compeditive also.

Waiting for the quote

Overall I'm happy with my finished pool, but the communication was so frustrating which is why I'm rating it 3 stars. I spent 42K with Casino Pools and a $15 water nozzle has failed (not their fault). I have chased them up about 6 times requesting that this be replaced. They tell me that will, then never get back to me again. At this point I'm sick of asking and will just have to buy a replacement myself if I can find the one that matches the others. God help you if you have a serious warranty claim to make. If I build another pool one day, I'm disappointed to say that I will try a different pool builder. Shannon was always a pleasure to deal with. I'm sure if I had his number this would have been dealt with already.

Very poor ! Dirty poor service place should be pulled down

Worst service possible, we have had water in the pool for for 4 months and are still chasing them for our compliance certificates and handover. Great pool but the service is atrocious.

Phil and Shannon had been great throughout our pool build. Great Family owned business!!! A+

These place is a joke! Had a quote for 22k to put a pool in! Called to book job in and they will not call back 3 moths later I called again and was told the price is 28 k ! The owner Phil is a joke and all place is so unprofessional Do not recommend

A huge thank you to Phil & the team at Casino Pools GC for an amazing pool build! From start to finish nothing was ever a problem & the finished product speaks for itself! Casino Pools has changed our yard & lives entirely! I would not hesitate in recommending these guys to change your lives! Thanks again Team!

I LOVE MY NEW POOL. The guys were professional from start to finish of the job. They kept me informed of the progress all the way through. Couldn't recommend them highly enough

Wouldn't recommend After service very poor. Finish of pool very poor

I took months & months to decide on a local company to do our pool as it is such a big investment and you hear lots of scary stories but we are so.. glad we chose Casino Pools. Thanks very much to Phil for all your help and all your staff & contractors were very polite and cleaned up after themselves. And to top it off my pool looks AMAZING!!!!