Mario at Robina was a legend, gave us so must info about fridges ! had the answers for everything ! perfect service

We had a great experience today with Mel, so knowledgeable on all the products we purchased and even organised delivery for us. Will definitely go back there, even if it’s just to say hi

The BEST Good Guys store. Bent over backwards to help us out with an Aircon on a very hot day. The best friendliest staff. When we need anything again while we are in QLD, we will call in here first. Thank you!

Had lovely experience with crota(asian guy) today, absolutely filled with joy and wanting to help, showed us some amazing deals and definitely recommend him. Thanks again 💕

Useless. staff will stare at you while having a chat at the front counter, and not even budge to offer if you need assistance. Id expect this from 14-17year old workers. Not worked that are 25+...

I recently ordered a dryer from The Good Guys Robina, and the overall experience was deeply disappointing. After waiting two months for delivery, I was given a two-hour delivery window, but the dryer didn’t arrive on time, forcing me to call and follow up. What made matters worse was that I had paid $85 for premium delivery, which is supposed to include unpacking and proper placement of the dryer. However, the two delivery guys only provided a simple drop-off and did not fulfill the promised service. This experience has left me extremely dissatisfied, and I hope The Good Guys will take steps to improve both their delivery scheduling and service quality.

Shea is an absolute Legend!! knowledgeable easy low pressure transaction, frair pricing 5 year warranty on everything within buget. Made an otherwise challaging decision making process simple by educating me on options whether the products would phisically fit and ultimately meet the needs of our growing family. He was most honest and friendly sales person I've ever dealt with. as we are currently renovating an existing kitchen this has been somthing ive been dreading. I feel like a giant weight has been lifted. Unmatched customers service I was able to accomplish in 30 minutes what 3 other stores couldn't seem solve or have the motivation to even to bother. true professionalism still exists Definitely won my business will be a returning customer 100% Brant.

Below expectations experience. The tv guy, was very unfriendly and down putting. We left and bought a tv from JB. At JB we received great service.

Ray is an absolute legend! Fantastic customer service. Will definitely continue coming here for any of our appliance and electrical needs.

I purchased vacuum cleaning bags online using my PayPal account. I requested collection from Goods Guys Robina. When I tried to collect, I was informed that an email had to be sent to their head office prior to being able to collect my order. Further, I had to produce my PayPal confirmation email as well. When my online transaction was complete, I received a text from GG confirming receipt of my order and my order number. Although the purchase was locatable and ready for my collection, it still required all these additional steps before GG released goods. Online shopping is supposed to improve efficiency, not slow it down with all these additional protocols. I use my PayPal regularly, and this is the first time I’ve ever encountered this process. Staff were courteous, but still had to waste my time executing their additional protocols. Good Guys?

Well done 👍 the Good Guys Robina knowledgeable with their products friendly and helpful great new store and reliable with there delivery a pleasant experience will be back again highly recommend thanks Rhonda and Peter

Richard, Ray & Dan looked after us for a new fridge. Made the transaction very easy & pleasant.

No Customer Service and ignorant staff Bought an LG microwave from this store, it broke within 6 months and we tried to contact the store, no reply, they couldn’t care less! Try Harvey Norman, better customer service.

STOCK STOCK and more stock…👍

Incorrect pricing. Incorrect packaging. Horrible experience

Dumb store for collecting large goods. They gave me a ridiculous map in tiny print sending me all around the country when you can just pull in off a main road. Dumb.

Congratulaions THE GOOD GUYS. what a wonderful store you have opened at Robina. Such a great variety of stock and items on display. Welcomed at the front door as you walk in, lots if eager staff to assist us in our purchase. I wish you all well in the future, be very proud of what you have created here at ROBINA.

No staff

Very rude male store attendant in the Robina store. Absolutely terrible service - please educate your staff to show some respect and to take better care of customers

Terrible customer service and support. Bought in my vacuum cleaner that I have had a month and they both disagreed and made me feel uncomfortable with me trying to explain we have a problem with it not being able to use it at home properly. I felt like they didn’t listen and told me “well we can easily use it here - so it’s not a problem for us” and refuses to do anything. The old staff member then piped up and said “you will pay for the repairs if it is not us” which I was shocked at. Their customer service was awful and didn’t make me feel listened or understood. The vacuum wasn’t working for us at home. Not going back again.

I purchased Aircon through the Good Guys Robina, I was told installation would be handled by them and it would only take 2-3 weeks. Seems easy enough. After 2 months of numerous calls trying to arrange installation, I eventually gave up and asked for a full refund. The installers provided by The Good Guys are very unprofessional and difficult to deal with. The Good Guys team also showed very little interest in helping me, I assume that’s because they had already made the sale. Save yourself the headache and use a professional Aircon company!!

Good customer service.

Friendly and helpful

Superior customer service from start to finish. Kota was awesome helping with the purchase of a fridge, washing machine, TV and microwave. There was an issue upon delivery of the TV but Kota, Ollie and the GG team helped rectify the situation. I will definitely be a return customer and HIGHLY recommend them ⭐️⭐️⭐️⭐️⭐️

Mario’s service was absolutely exceptional! Great conversation and great knowledge of products. That man deserves a raise!

Today I purchased a sharp air fryer, conventional microwave, and was serve by a very lovely man by the name of Mario. He gave me a small little discount which I appreciated and carried it to my car. THANK YOU - will be sure to see him again when shopping in store. 5stars!

I recently bought a fridge, washing machine, microwave, and a kettle and Mario was an exceptional help on both days I visited the store. I was admittedly quite flustered, as we were moving from Melbourne to the Gold Coast in just three days while also trying to run a business. Mario was incredibly supportive and helpful throughout the process. He never made me feel silly for not knowing certain things about the products, and we even had a good laugh. I will definitely shop there again!

This is my go to electronic/ appliance shop. Stewart treats us like kings and we always walk out with a hearty smile. Even if there is problem with the appliance years down, he is always happy to help.

Went into Goodguys today , Was greeted by a lovely man called Shae, Purchased a TV, plus wall bracket, an Airfryer and a Vacuum cleaner. Listened intently to our needs, both from a business and personal perspective and serviced them well. Top class customer service and advice. Sold us exactly what we needed. Walked out 20 minutes later, very Happy 😊 Thankyou Shae ⭐️⭐️⭐️⭐️⭐️

Today (Tuesday 23/07/2024) I had the pleasure of shopping, with my husband at The Good Guys, Robina Lifestyle Centre in Christine Avenue. We went in to LOOK at an Air Conditioner, we left having purchased two, not one! Why? Because Richarad was our Sales Consultant. Richard has been with The Good Guys for 17 years - his product knowledge is incredible. Richard was not about 'making the sale' he was about listening to the customer (how rare is that!), solving the problem and finding a solution to best suit our needs - how refreshing. This level of excellent customer service actually makes the sale. If you need any appliance, go to The Good Guys and ask specifically for RICHARD, you won't be disappointed. Pauline Clayton, JP (Qual) : Elanora, Queensland

purchased an item and the sales guy through in delivery. I received a text stating my item was in ready for pickup. when i called Ollie helped me out and made sure the item was delivered. Great service, cheers Guys

I had a fantastic experience with Mario when I purchased a new range hood from him. He was knowledgeable, friendly, and went above and beyond to ensure I found the perfect product for my needs. His expertise and guidance made the whole process seamless and stress-free. The range hood is amazing, and I couldn't be happier with the purchase. Thanks, Mario, for your exceptional service and top-notch salesmanship!

Thank you very much to Mario for all your help with the purchase of 3 appliances today! I have always shopped at The Good Guys & it's always been a great experience. Thank you.

Good Guys Robina salesperson Liam has excellent product knowledge and provided me with outstanding customer service. I needed a new front loader washing machine and selected a Bosch Series 8 made in Germany. I am very happy with the discounted price for EOFYS including delivery, installation and removal of my old washing machine. Thank you from Berdj & Sarah

Wonderful service. Very helpful staff. Everything needed in stock with quick easy delivery sorted. Very happy guys, thankyou

Went early Sunday morning, having issues with a induction cooktop, got a quote for repairs half the cost of a new one... a 10 year old appliance better to replace it. Mario in the kitchen area helped me, I kinda knew make and model that I wanted, but they don't keep in stock has to be ordered from Bosch. That's OK, I just want a better deal than RRP which I already knew. Well thank you Mario, once I saw the price on screen he had my money, we also organised a 5 year extended warranty just in case, hope I never need to use it. Now wait a couple of weeks for the cooktop to arrive and get an electrician to fit it. The Good Guys lived up to their name for me today!

A staff member Mario, kindly greeted my brother and I following up with answering our questions we had. Getting us the perfect mother’s day gift!!

Stuart was ingenious, resourceful and very kind in fixing my vacuum cleaning issues. Even out of the product warranty period his customer service skills and genuine desire to help was refreshing and much appreciated. He deserves a promotion!!

Appalling service, we were told to make our purchase online, sales agent sent the information. Made our payment online, transaction approved, did not receive a receipt. Called Robina today to be told the transaction had been declined (it was not and has been cleared) called my bank, transaction approved and cleaned. Was told by the unhelpful rude receptionist on the 12.03.24 to call customer service, called customer service head office to be told “it’s an IT error, sorry your order has not been sent, we will follow up, please call back in two hours” called back in two hours to be told “sorry we can’t fix it, you money will be refunded in 3-5 business day” Raise a dispute with my back, made our washing machine purchase with Appliance online, $150 cheaper, free delivery, free setup! Don’t waste your time with The Good Guys Robina they are absolutely useless and rude, use Appliances Online, cheaper and much better service!

We purchased the IRobot Roomba Combo I5+ Robot Vacuum And Mop today with confidence and ease !! The male sales assistant by the name of Shea was absolutely wonderful, he was very knowledgeable and extremely helpful.

My mum bought a laptop to study on. The salesman lied to her saying that the Lenovo Chromebook was compatible for everything she needed to study. Not only is this thing about as functional as Joe Biden but it’s not even compatible for Microsoft Word (confirmed over the phone by Microsoft). The Good Guys told me I was lying and refused to exchange it for a different laptop, telling me that if I opened it, it was my problem. Don’t shop here. I never will again

Have been helped by Mario several times, and his friendly customer service makes the entire experience at The Good Guys very pleasant and not at all stressful. Thanks so much Mario!

Knowledgeable and courteous staff ready to greet customers at the door. Service is thorough and slick. If you're elderly or a little infirm, staff will even offer to take your purchase to your vehicle for you. I keep going back for more!

Super hard to price match with these guys, just do it online and bypass the store and management, they are hard to deal with. Supposedly they are making a loss if they price match, what a joke...

Mario is amazing !just so wonderful to deal with,honest totally genuine guy would highly recommend this store and this wonderful salesman.This is our second time buying from this store and Mario as our salesperson ,we will never go anywhere else ..just such a great experience every time .☺️Good Guys you have a star in Mario he does your company proud 👍 Nicky and Mike

Have been served by Mario a few times and am always impressed by his customer service and the competitive price offered in-store. Thank you Mario for making Good Guys the first place I go to for all our electrical needs.

Recently purchased an Oven, received excellent service from Eray. Thanks so much.

Amazing experience at the Good Guys, the customer service from Mario was fantastic. Very impressed with his professional knowledge. Thank you for looking after me.

Have spent thousands here, ordered a fridge which was told 1 week maybe a little longer. No one got back to me after a week so I rang and just got a call back with a very rude lady on the phone with no sympathy saying it will be sometime in January. I pre paid for the fridge and have organised sale in the current fridge. So from one week to 6-8 weeks. What a joke! Maybe don’t take peoples money if you are not confident on the turn around, and a bit of sympathy would be nice! Extremely Rude! I don’t think I will shop here anymore. Ps: if you look up my account you will see I buy every single electrical item from you guys!

Very disappointing customer service. I’ve spent thousands of dollars at this store buying my appliances and got the gold extended three year warranty. When I tried to return a faulty product today I was interrogated by the unhelpful and rude customer service lady. Guess Harvey Norman wants my business more.

I haven’t seen such a rude service in many years, I wonder what the management does.

Changing from 5 to 1 star. The customer service is absolutely horrible. The people they have on the floor have absolutely no business being in customer service.

Came in today and bought a new 75 inch TV off Stuart. The process was amazing and he made me feel so comfortable. After chatting for about 20 minutes, I found out he was the manager and asked if all the staff are as good as him as to which he replied they should be. I train them 😉 we both had a bit of a laugh. Couldn’t recommend them any higher. Well done Robina Good Guys. Keep up the fabulous service

We have bought a few big ticket items through the Robina store (incl dishwasher and washing machine). Each time I call for advice, the service is exemplary. On two occasions (without me asking) the team members have not hesitated to transfer me to their manager, Stuart. On both occasions Stuart has gone above and beyond to ensure that the sale is complete and that we are satisfied . He is the very example of what true customer service is and this flows down through to his staff. I love that his team involve him in transactions and I’m sure his staff appreciate the support when they need it. I am THRILLED with their service! Congrats Stuart and team and thank you. I have complete confidence shopping with you guys.

Awesome service and knowledgeable staff. Picked up a Dyson for nearly 600 off, really happy. Great vacuum

Walked in yesterday desperate need for a new microwave so I got that but decided I wanted washing machine dryer and vacuum , no one would help me sales guy was standing at counter counting the minutes notes he had left to knock off , def never go back had cash no discount d F off the list

Amazing experience at the Good Guys today, customer service from the manager Stuart was first class, he really went above and beyond to ensure me and my family were well looked after. In particular I need to shout out Tahitia out front and Nicole who helped us collect our goods from the back dock, both of whom also went well above what I would expect to make our experience special. I have never written a review before, however the AMAZING experience at the Good Guys Robina with Stu and the team has compelled me to. Top shelf!

Came in to organise some white goods for our new place and was helped by Sean. Sean was fantastic, friendly, incredibly knowledgeable and even though he was about to take his lunch break, he took his time helping us find the perfect fit and in no way made us feel rushed or pressured to make a decision. I highly recommend seeking Sean for all your needs.

Great service and Value. Stu and Barry are the people to see.

I wish I had gotten the ladies name that served me, but the service I received was amazing, helpful and professional.

Just got a bad experience service with them even the manager lady there. I bought a microwave last few months still under warranty and it’s not working. Took back there they didn’t give me refund or new ones. I have to wait for it replaced. I have baby so need it for everything never want to go back there again

Shea is just so amazing and brightens everyones day with his mere presence

Good guys as a whole are liars. Salesperson pushed for oil heaters to be bought for children's room and claimed they don't get hot. Could cook an egg on them. When I rang up and asked why there salesman push this hard to sell things with false claims and my concerns about the heaters in my children's rooms was very quickly pushed aside by Penny at Robina by saying we didn't force your parents to buy them ". No but you people did convince my elderly parents that they were safe to be in babies and kids room. Not the first time there salesman have lied to try sell something more expensive."

Absolutely the worst customer service I have ever seen in my life they just don’t care phone call after phone call Trying to track my item down, but they don’t want to know about it then when you ring management it’s exactly the same the worst customer service there is , The actual manager there thinks it’s a big joke and actually laughed about it .. we will see if laughs at me when I front him in the store 👎🏻👎🏻👎🏻

Probably the most unpleasent customer experience we have ever had at a retail store. I ordered a small cheap kitchen appliance for my mum through click and collect and they sent her a text message when it was ready to pick up. When she went in the customer service section were so rude, aggressive and unhelpful and wouldn't let her pick it up unless she had an email from me allowing her to pick up. She had a text message on her phone to say it was for her and to pick it up. Mum is 84 and was quite distressed by the way she was treated. My printer was broken so i wrote out a letter to say she could pick it up, signed it and said they could ring me if needed to confirm as i was at work and mum went in a second time. Again she was treated rudely and still wouldn't let her pick it up and made no attempt to call me. They then said the only way she could pick it up was for them to refund me and then charge mum. I did not give permission for them to refund me and then demand mum pay herself. I was buying it for her. The way this situation was handled was appauling and we will never purchase from this business again. Some team member certainly need intense customer service training and education in compassion and problem solving.

Rude staff. Went to buy a vacuum and my first 3 picks were out of stock. I asked why out of stock items are still on the floor and advertised in catalogues? His response was where do you want us to store them? You got room at your place?""

I didn't have a good experience there, a big bloke employed there acts like he has no interest at all in helping customers. Definitely in the wrong industry mate! went to Bundall store same day.. welcoming and supportive staff and environment.. Go Bundall instead

I have been to this store numerous times and each time back I’m hoping they have changed their customer service but NO. just walked in today as it was on my way home so convenient and I was around the Air fryer section for 15 -20 mins with no sales help at all. The only person I saw whilst in the store was a Guy in a orange shirt wiping down some fridges for fingers marks or alike. Again! I walk out once again totally sorry I’d walked in. This is worse than Kmart customer service. How you get any sales is beyond me. How your business survives is beyond me. So I’m off to the company who actually has customer service and advise on a product. No more even thinking of going back no matter how convenient it is.

I needed to have my TV replaced, the staff, Sam and Richard made it so simple for me. Richard is very knowledgeable about the products he sells and was able to advise me on a fridge and robot vacuum cleaner. Thoroughly recommend shopping here.

Fantastic experience Sean our Salesperson was tremendous we bought a new air conditioner he was so helpful

How arrogant and unpleasant of the big guy apparently named Shay, to talk to a serious buying customer and walk away, whatever the heck he thinks of himself. Mate I know Good Guys pays you and you’re not the business owner but you need to get back to basics and learn to show respect towards your employer. Ungrateful of you to turn customers away for no apparent reason, disregarding the fact the your employer needs you to treat customers well and keep them happy by reasonable means. I bought the same product from a better service team member for a way lower price, at least he made his part of sales. Your loss not mine

Quick with the service very

Amazing customer service from Maddie and the team. They help us organise delivery for a fridge.

Absolutely fabulous start to finish with our purchase of our gorgeous Fisher and Paykel fridge. The sales staff were super helpful and the delivery guy was prompt and very friendly.

Purchased the Fisher & Paykel Drawer dishwashers from the online store which then had the Robina store send the product to our house. The two installers they tried to organise were comfortable installing drawer dishwashers, wasted our time and we had to find our own licensed plumber to install the product. Spent loads of time on the phone while the store and head office kept redirecting my case.

If only there was a zero star option... The purchase of the vacuum cleaner was fine and the service was good. We spent additional money to upgrade a warranty and part of the incentive to spend the extra money was that you get a series of $20 vouchers to use at their store. So far so good! What they don't tell you is that they will do literally anything possible to make it difficult for you to actually redeem those vouchers so that they can simply you keep your money . You have 10 days to use the voucher before it expires. Australian consumer Law requires that store vouchers need to have a minimum expiry of 3 years, so I would love to know what kind of legal loophole they are exploiting in order to make this one of their conditions. I took the order confirmation email from their website into the store to collect the item that I had ordered with the voucher. I brought photo ID and a copy of the order confirmation email with the order number on it, as per the instructions sent out from the good Guys. The lady at the counter then tells me that she can only give me the item if I provide her with the PayPal transaction ID. I showed her the confirmation email which makes no mention of that being a requirement to complete the pickup process, so either she was just being a difficult, or The Good Guys has some kind of stupid internal process where they force this additional step without telling the customer in order to make it difficult for them to actually redeem the voucher. Why on earth would you require the PayPal transaction ID? When clearly in your system you can see that the item has been paid for already. If I had not chosen to do click and collect and had instead asked for home delivery, I'm sure that the delivery driver would not have brought the item to my doorstep and then ask me to present the PayPal transaction ID before giving me the item. All in all, the entire experience after purchasing the original item has been horrible, and the only way I would recommend shopping at The Good Guys is if you literally do not care at all about redeeming any of their stupid cash back offers because clearly they will do anything in there power to prevent you from redeeming those credits.

Waited an hour for a staff member to come back and see us about purchasing a portable air conditioner costing between $789 and $900. I don't blame the staff as they were clearly undermanned and maybe your company should put customer service before overall profit. Anyway Bunnings got the custom and helped me out within 5 minutes.

Thank you Eray!

Still sitting at home waiting for our delivery of a fridge. It’s now 2 hours past their window of 4 hours for delivery and no messages or tracking updates!! Phone number for the delivery company is not even activated. We are meant to be else where now but stuck waiting for our fridge to arrive. What a joke. Completely frustrated.

Good Guys Robina we’re useless providing a refund or store credit. By consumer law - If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. Very false advertising on behalf of Good Guys Robina. Will be complaining about their unethical abuse of exploiting consumers rights and false receipting. Their receipts do not list products that fail will be sent away indefinitely and maybe replaced or refunded. Misguiding issues when people purchase from Good Guys - they do not issue a credit for a faulty product. Consumers have rights to receive a refund for a product that no longer works .

Thank you Stewart the manager and staff of the Robina Good Guys store. Thank you for your patience and understanding in repairing my laptop which was continually resetting itself from 64% to 84%.

The sales person Cheryl W was extremely helpful to assist us to buy all kitchen appliances patiently in one transaction. She explained well to her customers about the goods and delivery services.

Stu the manager is hands down the most helpful professional and yet down to earth guys ive ever dealt when buying whitegoods and electrical etc. Seriously got the best deal on my fridge that i ended up buying a washing machine and dryer !! All of the staff were genuinely friendly, didn't feel rushed or pushed into buying anything by a desperate salesperson like I've experience at other stores! Will def be back for new TV !! Cannot recommend the service highly enough

Stuart’s the best! Fabulous service and pricing every time.

I had an issue with a heater and after speaking with the manager I was put on to Maddy. She was an absolute pleasure to deal with and is a true asset to this store.

Posting on behalf of a housemate. Induction stove dead on arrival, The Not-so-Good Guys supplied zero support except for providing a phone number. 5 weeks later, still no functional stove or refund

Came in to store to chat about phone plans, was introduced to Caley who was absolutely wonderful. She was knowledgeable, kind and great at her job. Thank you so much, you’re an asset to the company. Got me a great deal on a Telstra plan!

Talked to 2 men and they were both amazing and so helpful

Great service, great discount on a new oven. Thanks you are Good Guys 🤣

Very bad experience The sale person made mistake and wrongly deliver my order to my old place when I am moving home and my new home address was clearly provided to them on the day. Delivery system in a mess, they only sent u the notify message around 8pm at night before the delivery day, when I found the mistake and calling them early morning, I’ve been treat in a very un professional way by the sale person R.M. Everyone make mistake, I told them if there is a misunderstanding, pls fix it, however the sale person just has no customer training at all, he is just taking and do not allowed me to say anything, just mention they never made mistake, it is all of my fault of being change mind????? If I hear anything similar as : “I apologize for the misunderstanding, I will try my best to help you and make it works. “ How easy to say that? No training at all. And during the entire week after purchase I did not receive any email or message, however after the very unprofessional phone call, I received 2 email with no sense to repeat that “customer change idea””hello??? Due to this bad experience, I have notified my company to delete the good guy from our 6 managed buildings referral list. The worst experience ever. The shop admin and reception were lovely, however, Evenly I have to cancel one order as I gave the sale person another week to sort out his attitude or make my deliver works however he is helpless or doesn’t want to help.

Very disappointed, customer service is certainly not a priority in this store. Treated poorly. Staff not interested in assisting after 4.30pm. Won’t be back!

Good service.