Good

This place has all the range and customer service was great. Good place to test some sound bars unfortunately the one I was after wasn't plugged in for testing

Перший досвід китайської національної кухні. Все спрдобалося

Wow, amazing customer service! The staff, all of them, even the managers, were fantastic. Huge thanks to Morgan for going the extra mile. I had a nightmare with my new phone and plan from another JB store, but these guys were awesome, listened, and fixed everything. ❤️❤️❤️❤️

This shop boasts an impressive price matching policy, ensuring that customers can enjoy the best prices available from other stores. The staff members are not only friendly but also incredibly helpful, always ready to assist with a smile. The store's layout is intuitive and inviting, allowing for easy navigation, and the cleanliness is exceptional, creating a pleasant shopping environment.

Staffs terrible attitude + Their Price matched policy is useless

I love JB Hi-Fi Chatswood it has a good range of products. The only reason I'm not giving 5 starts is due to lack of staff. I feel the store needs to review their roster and get to know their busy periods. They need more staff. I waited on someone to help me almost 15 minutes.

Great customer service.

Hay una colombiana que es super amable y trabaja aqui! No me acuerdo su nombre pero es unica e inigualable!

No stock with pokemon TCG 🥹

Very limited stock of marvel action figures.

Inquired about insta 360 cameras. Was directed to display with 4 cameras at varying prices. Told assistant my use would require a stick to attach. Was told they are an extra cost. When I pointed out the displayed marketing included one model which did in fact come with a stick, I was told it was a mistake. The idea that is was false instore advertising, just produced a grunt from the assistant. do you want me to report it to the manager". I won't be back."

Big shout out Wilson he’s a cool guy who was super helpful thank u king 👑

Horrible experience with an Asian lady. She was dusting the “ apple “section, and when I approached her to ask about a product, she just shook her head as if to say, What do you want?" Is this how customer service is supposed to be? Ridiculous"

Staff were very friendly and easy to work with. Always liked them there at Chatswood.

Hi, last minute Christmas shopping (on Christmas Eve…) but thank goodness we had Jack helping us out. He was so attentive and efficient with everything we needed, he also showed a great depth of knowledge and understanding about a range of products at the store and overall had a great shopping experience. Seriously you could not ever ask for a better server than Jack was (we did spent like 2.2k…but it was with great recommendations and money well spent) Thanks so much Jack!! Saved us so much Christmas stress.

Top store and love the staff!

Horrible experience just now with an Ally, asked politely if i was able to get price match to a previous product i had purchased. She just beat around the bush and leaded to no the price is what it is. However I then asked if there was anything they could do e.g jb deal. She avoided the question and told me she had to leave to get an alarm so I said to her I assume thats a no? She said yep. That’s top notch customer service right there. Very good JBHifi

Despite asking for a jb deal" I was offered no discount whatsoever. I had to price match with their competition. Rather deal with low prices from the start and where companies honour their written guarantees"

Just Spoke with Talia about a warranty issue with my TV. I cannot express how painless, professional and easy she made the whole process. She was extremely polite, sincere and skilled at her craft. Her Store, manager, colleagues and the JBHIFI company are lucky to have her. Thank you Talia, your a credit to the industry, be well 🙏 Just spoke to Felix from the warehouse about a new warranty issue. Just wanted to say how polite, thoughtful and professional he was throughout the process. It was quick painless and very easy. Another credit to the industry, the JBHIFI community are blessed with some great people. Thank you Felix 🙏, be well.

Very well staffed store can get help easily

Worst customer experience I've had in a ver long time.

Excellent service from jenny and the rest of the team.Thank you .

Offered me an opened product for the same price(rrp)....but with a smile 😊 ID_IO_TS

Friendly and approachable staff.

Saleswoman gave wrong information on smartphone what made me buy what I did not want. Beware!!!

Ali, Brad and Cody made me the happiest customer in Sydney!!! They are awesome 😃😃

I have been a JB customer for many years. Very friendly staff here, with great problem solving skills.

I would like to leave positive feedback for Jenny @Chatswood store. Walk into JB HiFI store at Chatswood and was approached by salesperson Jenny who delightfully assisted with purchasing a TV, Unlike others she politely engaged and informed with numbers of selections with pros and cons for my use and surrounding. She appropriately taken time to explain the options and spec of the product and provided all my options within my budgets without any pressure to purchase, Entire time Jenny displayed friendless and didn’t pressure or wasn’t here just to Upsell. All I can say, Jenny genuinely gave me the best possible consumer experience in very long time which was missed from other stores. She was honest, friendly, knowledgeable and has that stunning smile. Like to say really appreciated for fantastic experience, I am happy with my new TV purchase, does exactly what I wanted.

They've revamped the store layout recently. The checkout counter is now all the way at the back. You can get everything here from phones, their accessories, tablets, laptops, headphones, earphones, smart plugs, TVs, sound bars, coffee machines, hair dryers, smart lights, smart plugs, etc etc.

The lady with tattoo at cashier is very rude&unprofession! Enter Incorrect number for receipt, reject to enter again, told customer wrong information! Very shame of JBHi , always hire someone unprofessional &unpatience! !

came in for a warranty fix, staffs were so nice and friendly and the entire process was well beyond expectation thank you

Excelente atención

The shop is filled with the most supportive, helpful staff that love to help and are always in a good mood, (except the security guard)

JB Hi-Fi at Westfield Chatswood stands out as one of the best locations in the JB Hi-Fi chain for several compelling reasons. Firstly, the store boasts an extensive product range, ensuring that customers can find the latest in electronics, home entertainment, and gadgets. This wide selection is complemented by their competitive pricing, making it a go-to destination for bargain hunters and tech enthusiasts alike Customer service at this location is frequently praised. Staff members are knowledgeable and eager to assist, providing expert advice and ensuring a smooth shopping experience. This dedication to service helps create a welcoming atmosphere, making it easier for customers to find exactly what they need The store's convenient location within Westfield Chatswood also adds to its appeal. Situated on Level 5, near Mecca Maxima, it is easily accessible and benefits from the amenities and parking facilities of the Westfield shopping center. This makes it a convenient stop for both planned purchases and spontaneous vistd Overall, the combination of an extensive product range, competitive prices, excellent customer service, and a convenient location make JB Hi-Fi at Westfield Chatswood a top choice for shoppers in the area.

This store can do better on customer service. Group of staff very focused on chatting with each other. Asked two female staff for help and got a general hand wave 'it's over there' response plus some extra attitude from one girl when I asked for more help - she just waved and talked aggressively - nice Asked a male staff member who seemed to get the whole ' help your customer' deal and actually left the group chat to come and assist me. Well done.

Morgan at Chatswood Westfield JB HiFi is exceptional! We needed to upgrade our mobiles due to 3G ending and were a bit overwhelmed since we hadn't done it for years and are not all over technology. Morgan answered all our questions patiently and competently, in a way we could understand and we didn't feel silly or ignorant, gave feedback re our choice of phones, advice re the transfer of our data and saved us money on our current plan. She made something we were dreading would be time consuming and arduous, seamless and easy. Highly recommend seeking Morgan out for her exceptional customer experience. Many thanks Morgan, really appreciated and grateful for your support!

I bought a gift for my mom yesterday, but today they delivered a demo unit through Uber without notifying me in advance. I'm very disappointed. I’ve now gone to another store to get a new one.

Pleased with the service of Chris!

Staff aren’t professional, ask many questions, no one can answer! The power board isn’t working at all! Wasted customer time and money!

Friendly staff. They also price match online prices.

Cody was super helpful during the last day of EOFY. I had broke my laptop that day and had only an hour to replace it before store closing and it was already so busy. However he took the time to help me by explaining the laptop models and which one was the best fit for me. I would highly recommend to go to Cody, he is very knowledgeable and was very patient and understanding of my situation. Thank you Cody!

I visited to buy a camera tripod. The service was very nice, and the range of products was also very good. They were happy to help is choose the right product in spite of the small purchase. Overall a solid experience.

I had a most pleasant experience assisted by Cody at Chatswood shop. He was very helpful and saved me a lot of money ! He was so efficient, and assisted me with a professional manner. I was so impressed by his excellent customers service and knowledge !!!!!

The shop is good and well organised. The good thing is I found a high-quality microphone for streaming, chatting online and various activities.

Lovely place to find electronic especially if you looking for breville coffee machine. They have interesting star wars stuff.

I knew what I wanted and quick and helpful staff.

To cashier girl: your Customer service skills and how your responding to customer is not good enough.

It's ok

Great customer service and product knowledge by Shankur (apologies if spelt incorrectly)

The staff were helpful and are willing to give advice. They accept price match as well as gift cards and discounts which is a great bonus. The only problem was it was a massive shop meaning it is hard to navigate around. Other than that, this is a great place for electronics and appliances.

Upselling insurance and higher prices than competitors, cool that they’re trying a new layout

Excellent customer service. Thanks

Got my jbl skull candy ear phones replaced since the last ones were not working. They did it without any hassle and the staff was extremely polite and helpful. Tacitly, products anyways are awesome. Hilgjly recommended!!!!

Great prices

Really good service with a genuine sales price for high quality!

Closing for Chatswood Chase refurbishment. Pity.

Had an issue with a new TV purchase. The manufacturer was absolutely useless. Went into JB Chatswood and was helped by Brendon. He was an ABSOLUTE CHAMP!! I got a resolution to my issue quickly and he was super helpful. Thank you Brendon. 🙌

Love this store

Quick and easy if you know what you are buying.

I was so pleased with the service I received from the staffs.. I bought a Bose earbuds last year end of September and one of the side is not working, but I lost my receipt!! I had no any proof of purchase! (I was rush and didn’t ask for the e-receipt at that time 😞 and also I used several gift cards to pay, no any credit or debit cards transaction records either!! 😞 lesson learned - always keep both receipts! Physical and e-receipt receipts ) Yesterday I went back to JB Hi-Fi Chatswood Westfield, and tried to tell them my problem, I was lucky to get attended by very helpful staffs, first was a lady, and she handled it to Christopher as she need to solve another customer’s issue. Christopher spent a long time to check on the system for me but couldn’t find anything, at the end Felix found it and organized the rest for me! The process took about 45mins! Christopher and Felix are absolutely amazing and very helpful, nothing was too hard or trouble them! Their positive attitude and willingness to go the extra mile for customers is appreciated.

Bose N700 battery issue Went in for a replacement. Since it has manufacturers warranty. JbHifi is quick to pass on the ownership to Bose. Instead of an immediate replacement, the headphone have been sent to the service Center. I now learn that N700s have been discontinued. What is the point of buying extra care from JbHiFi for 2 additional years. As they don’t even handle replacements and product issues. They have outsourced it to a 3rd party. At point of sale l you are selling warranties which are of no good. Terrible experience. Below quality service from Jb HiFi Bose has failed on quality as well. Sorry you just lost a Bose fan. No point buying in store if level of service is same as what one gets with an online purchase and endless call Center follow ups. Very disappointed