Always wonderful service and friendly staff.Julia is Avery honest and conscientious worker.Always ready to help you

We left treeops tav for Kylenes services an lowed.her her

Hostel type rooms, not fancy. But it's nice and quiet with modern, clean, shared bathrooms. Walking distance to currumbin alley for a paddle. Coles across the road and a trivia on Thursday downstairs.. sorted.

Kylene is amazing

Kylene and Matt great team work

kylene has been extremely helpful, and very inviting. I always look forward to coming down and getting served by her.

Kylene is amazing

Kylene hands the service is the establishment, very generous and kind. I highly recommend going to this venue.

Amazing customer service from Keeley!! She was so lovely to me and my family, the food was great too! Definitely coming back.

Keeley always gives amazing service and goes above to make customers happy always!!!

The best, Julia was the best, great service and good vibes, highly recommend

Julia wa the best

Dakota is an amazing person to have behind the bar at palmy hotel great manners always happy to help out if needed

Best place on the coast

Totally awesome establishment & great service, & Julia makes the place

Always happy here at Palm Beach hotel great service ' foods great and always good ppl ,And staff Julie is amazing 😊

I'm a local and without fail every time I enter this place I leave with a smile on my face and this is due to one staff in particular and her name is Kylene. She is certainly a breath of fresh air. Kylene gets 5 stars each and every day.

since julia has started here its a plrasure to come for a beer been drinking here for 30 years dont let her go thanking u again.

Julia is always friendly and pours a great head on every beer 🍻🍻🍻

Great bar service from Julia, thank you!

Julia gives great service at the bar

It’s a very budget hotel and you can tell. Rooms were very simple, a bit outdated (cracks on the walls or old furniture) and the toilets and showers are shared facilities. However each room has a sink and mirror useful for brushing teeth and hands. Reception staff were excellent and they allowed us free luggage storage which was amazing! Also they have free tea and coffee plus a microwave and water dispenser in the lobby. It saved us so much money not having to go out to buy meals! They also have a coin washer and drier for laundry. We stayed in a king bed room as we were a couple but we know they offer shared bunk beds etc so perfect for solo travellers. Location was good but a bit far from the main gold coast. 1 hr from surfers paradise via public transport. However there was palm beach just 5 mins walk away which was equally as good as surfers paradise but without the people. Also Cole’s down the road and many shops and restaurants to choose from. Good choice for budget travellers specially if you are planning on being out most of the day, would recommend

Julia was very friendly and helpful!

Julia is a legend. Very helpful

Kylene is so friendly every time I come in. Amazing. x

Kylene was so very helpful and is such a lovely person would absolutly come back

Great PUB, friendly staff 👌 especially Julia

Best joint in Palmy Julia was so welcoming

Great pub and kylene is the best

Beautiful service an hospitality amazing hospitality by kylene

Great place for a beer , awesome staff , nice meals I even take them home . Kylene is fun , friendly good for a laugh and keeps the place neat and tidy !

Nancy and Julia, best bar tenders in the Gold Coast!

great staff. great prices Nancy and Julia are great

Always helpful and happy Julia and Nancy

Amazing beautiful Julia poured one of the best beers I’ve ever enjoyed

Kylene 👍

Hi have had nothing but helpful service and friendly faces none more than Kylene who has been an amazing help. Very kind service and her friendly manner has made my stay better cheers.

Kylene makes every single one of my experiences at plant hotel wonderful, i think of kylene as the palmy hotel gaming room mother constantly spreading kindness and talking care of the customers. Big ups kylene💯

Kylene has provided an outstanding service time and time again always is very friendly and helpful.

Kaylene is the best gaming and bar attendant ever!! She deserves a pay rise 👌🙌🫶🏽

Kylene is the best barmaid I have ever done business with thank you.

Really enjoyed my afternoon here as I really appreciated Kylenes service and friendliness, customer service is something that I look to find when venturing out and about, thank you Kylene!

Kylene was an absolute legend, she was a massive ball of energy and very welcoming when arriving Her service was fantastic and she was very helpful! I will certainly return 😎🤙

Kylene is an amazing bartender, service absolute 10/10

Excellent service by Kylene

Kylene is absolutely fabulous 10 out of 10

Kylene

Julia was great with her service made me feel at home great staff member 👍

Everyone’s great great service and Kylie’s a crack up

Nice variety of venue's; Sport's bar, Pokies and Restaurant. Staff are all very polite and look after the locals on a first name basis.Kylene the lovely bar tender was a treat to be served by Xx

Fabulous service from Kylene, always on her toes helping everyone

Great place, Great staff, special mention for Julia ❤️

Great bar staff service from julia 😊

Came in to the pokie room. Was super neat and tidy. Julia the friendly bartender remembered our drink orders and went above and beyond to hand us some snacks.

Went here for a quick slap on the pokies. The bartender Julia was super friendly and gave us snacks for free. She also remembered our drink orders.

Kylene is the most accommodating and professional person in the business.

Kylene is amazing!!

I really like the place i been their for launch the hospitality is very good super friendly staff i found it here specially KYLENE

Lylne she was beautiful

Kylene was really good to deal with at the bar, she knew our drinks off by heart

Love coming to the palm beach hotel. Julia an kiara are the best bar service. Always got a smile an willing to help. A must place to grab a beer an meal.

Cool pub, good price and service. Manager Liv was great look after us.

Brilliant Old style Pub. Lovely Staff, Food and Location is awesome as. New 8th Feb 2025: A Big THANKYOU for the organisation and wonderful service provided to all us for my Birthday Luncheon. Had an awesome long day and Food especially Tacos were amazing as. Thanks to Cody, Liv, Matt and Keely.

Unreal place always the best, but Kylene the best service could possibly ask for super friendly, do recommend

Great place, staff are amazing, Kylene pours a great beer!

Don't recommend the gnocchi worst I've had no sauce come with onions even though the menu had no mention of onion

Sehr sauberes, modernes Badezimmer

Great amenities for the price, Nice and communicative staff to deal with. Would defs stay again if working in the area.

Came for lunch today Ordered the Wagyu beef burger Nothing Wagyu about it, just tasted like a flavourless sausage patty Chips were cold so I asked for fresh ones, the server was very nice about it and new ones, very hot and rather extra crispy chips came out. The garlic bread came out burnt to a crisp For the price, definitely wouldn't eat here again Fine for some bevvies though

Good enough for what I needed, AC in the room, comfortable bed, clean shared shower room and free parking. I would recommend staying here.

Great spot, great food and great service. Kaylene is amazing

Great staff! Kylene especially. Always service with a smile

I had great service at the gaming area. Kylene was so helpful and very bubbly. It's always a pleasure to come down when she is on.

Kicked out before dinner - disappointed to say the least. I don’t usually write reviews, but this experience was so unpleasant that I felt it needed to be shared. My boyfriend and I decided to try Palm Beach Hotel for dinner after I walked by earlier in the day and thought the place looked nice. Unfortunately, it turned out to be a major disappointment. We ordered two burgers, a beer for him, and a cocktail for me through the QR code on the table. Shortly after, a waitress (brown hair, mid-30s to 40s) brought my boyfriend’s beer and asked to see our IDs. Fair enough—I’d forgotten mine, which was my mistake. However, I offered to show her a photo of my passport instead. She radioed the bar to ask if that was acceptable, and they said no. I completely understood and told her I’d just have some water instead. At this point, I thought we’d resolved the issue. Instead, she told me I had to leave. I was stunned—we’d already ordered and paid $82 for dinner. I calmly explained that we were waiting for our food, but she was adamant: “You can’t stay. You need to leave.” What made this worse wasn’t just her refusal—it was her attitude. Her tone was sharp and condescending, as though I’d personally offended her by forgetting my ID. When I asked her to speak to me respectfully, she snapped, “You should learn to carry your ID.” Sure, she had a point, but there’s a way to enforce policy without being outright rude. Her demeanor crossed the line from firm to downright unpleasant. We were offered a refund, but even that process was handled poorly. She initially tried to refund the wrong order, and we waited an additional 10 minutes while she sorted it out. By the time we got our money back, we were frustrated, hungry, and frankly over the whole experience. As someone who has worked in hospitality, I know firsthand how important it is to enforce policies professionally while still treating customers with basic respect. What we experienced was unnecessary, unkind, and just disappointing. In summary, if you’re looking for a place to spend your evening, I wouldn’t recommend Palm Beach Hotel unless you’re prepared for rude staff who seem more interested in making a point than providing a welcoming experience.

Great for a beer but don’t eat the food , I’ve eaten there twice in the last month , i1975 rang & they want there cook back , the menus great but it’s cooked without any care & imagination , it’s just horrible

It's my fault for not reading the fine print but I booked a room for two people and it was very small with bunk beds and a shared bathroom. I showed up in the early afternoon and just walked away, not where I wanted to spend my last night in town here. None of the photos on the booking site accurately show and what I was booking and it's not a great location unless you just plan to hang out in the depressing casino downstairs. They wouldn't cut me any slack with the refund which I understand, that's how it works, but I don't like that place.

Maddy serves sick tequila! Perfect live music too x

Best live music in Palmy!

Service and atmosphere superb

Nice cold beer great staff

best food definitely will be back thanks to matt and cecilia. good service and great customer service definitely recommend

I’m a Palmy local who has been coming to the Palm beach Hotel for many years. Over the time it has been very hit and miss. I have to say recently they have been so happy that the service is great and food is awesome too. So nice to have a local where it is a great experience!

Rats everywhere. Rooms mouldy food horrid. Don’t go here

Recently visited with my Wife and Friends for Lunch. Food here was Outstanding and Affordable and everyone enjoyed what they ordered. Recommend Karaage Budha Bowl, Ribs and Steak Sandwich on Turkish. Manager Matt and Staff were very Friendly. Drinks at good rates. Definitely will be back!

Great food and service. Friendly and engaging staff.

Refreshing!

Ok place good pub

I took my wife and family there for my wife’s birthday on Sunday. We had a party of 10. The food was amazing and very price friendly. Portion sizes over and above average. The staff were courteous and very polite. As a Palm Beach local many years I would encourage you to dine there before the overpriced Surf Clubs that don’t give you any where near the service and pricing.

Friendly Staff, meals were good and excellent location.

When I stayed the service was excellent and Matt Manager ensured our stay was comfortable. The service was very professional and I totally recommend Palm Beach Hotel for a visit and stay. Thank you

Had a great feed and nite at the palmy pub Manager Matt and staff were amazing and friendly Highly recommend

Great place to chill - had an excellent time at the Palm Beach Hotel. Meal was great and staff very friendly and engaging. Also great location not far from the beach. I think I found myself a new local.