I recently had the pleasure of visiting JB Hi Fi Mt Druitt and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff, in particular Bryce in the TV section & Shak in Mobile phones . They took the time to listen to my concerns and provided expert advice on the options available. What impressed me the most was the transparency and honesty exhibited throughout the process. Bryce & Shak went above and beyond with their knowledge and assistance. I highly recommend JB Hi-Fi Mt Druitt to anyone in need of reliable and trustworthy advice & services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.

Important Advice for Purchases of Wearable Accessories Dear Google Reviewers, I wanted to share my recent experience with purchasing wearable accessories, such as watch bands, to help others make informed decisions and avoid potential issues. When purchasing items like additional watch bands for a wearable device, it's essential to: 1. Use Products Immediately: Make sure to use the product soon after purchase to test its true condition and quality. Delays in use may result in discovering defects only after the warranty period has expired, as I unfortunately experienced. 2. Limit Gift Add-Ons: If you're buying a wearable device as a gift, consider purchasing just enough accessories to gift or use right away. This ensures the recipient can evaluate the product fully during the warranty period. 3. Purchase Directly from the Manufacturer: If additional bands or accessories are needed, I highly recommend buying directly from the manufacturer rather than through third-party retailers. Doing so can make it easier to handle warranty or quality issues, as some third-party sellers may not offer the same level of support or flexibility. 4. Be Aware of Stock Seasonality: Note that wearable accessories, like watch bands, tend to season out at JB Hi-Fi stores, which might make it difficult to find replacements or support after a certain period. I hope this helps others avoid similar frustrations and ensures your purchases meet your expectations. Kind regards, Peter Khoury

Quick and easy for online pick up order. Nothing special but I liked that it was very easy to purchase online and pick up order.

Great prices, marvelous staff!

It's easier to get refund or replacement for faulty products from AliExpress (Chinese website) than JB. It's shame and will be thinking at least 10 times before buying from them in future...

The staff in her are very helpful

I bought some stuff from them and I'm really happy with the customer service and also one of the salesman,he's name is SHAK that helped me alot to choose the right product and he did a good Google search for me to fine the items information,and he gave me a good discount as well 😀

the worst place in Mt druitt is jbhifi the people that work there are so rude.

Not a fan of this particular store or their staff. They tend to not be very friendly, abit dry and dont really seem to want to help you which is unfortunate as most JB Hifis aren't like this. On top of that, the moment you walk in they appear very suspicious of people and watch them closely. It's not a nice experience in this store.

Worst service ever known to man. Literally every employee just chit chatting not making an effort to serve. Approached one but treated like I had leprerasy. Dropped all the items i intended to purchase and left. Fix your shit

We only ever come here for all our tech needs! Mira is so knowledgeable on all things gaming! The way she goes over and above is exceptional! Highly recommend!

Rude customer service went to buy phone for dad but service was bad and very rude. Surprisingly wasn’t team member but was manager himself and that’s how he manage his team Not a big fan of jb and i am done with jb

Very much impressed with the customer service. Just one item was left to sell and they made every effort to find that out.

Spoke to a guy by the name of Bryce in computers over the phone at JB Mt Druitt,I was asking questions about 49inch monitors. Good knowledge and appreciate all the help with assisting me on my decision. Thanks again Bryce!

Create

Good experience finding the right product I needed. Big shoutout to Shak!

We would like to share with you all the experience with had at JB Hi-Fi Mt Druitt on Thursday night... We were assisted by Shak with the purchase of a new phone & change our mobile phone provider. Shak was exceptionally polite, knowledgeable & helpful with all our needs. I would recommend Shak to anyone wanting to purchase a new phone. The service provided was 10/10+ 😊

I went to store yesterday I need Apple Watch charger I asked one worker do you have Apple Watch charger he said no we don’t have it. Than I ordered online from jb HI-FI they delivered me from same store and this cost me 11$ extra which is delivery charges.

Good

apathetic staff

Excellent 😊

Nice and cheap

A wonderful local tech store

Shopped at this JB-HI-FI location for many years, and they now lost a customer. Last week, I bought a pair of Beats Studio Pros. After setting them up at home, I started enjoying some music. However, just two days later, while working out—only an hour and a half into my session—the headphones started crackling intensely. The following day, the audio quality deteriorated significantly. I returned to the store hoping to exchange them, but they couldn't find any issues during the hour and a half I mentioned the problems were happening. They suggested I take the headphones to Apple instead. Then today I saw a copy of a video game that I have been looking for. I took it to the counter, then the lady who served me came back looking dump saying that they sold out. I then asked why it on the floor is if its sold out. She then repeated what she said. Very unhappy with the service what have received over this last week.

Always great prices with awesome customer services. Staff really help with products functions and features that enables you using the technology. Love them and have been shopping here for a while

I needed a new phone ASAP. Initially I was looking to spend around $800 on a “temporary” phone and would eventually get the latest Apple Iphone 15 Pro Max at a later date. BUT whilst I was confused and checking out all the phones, Shaq, a JB Hi Fi team member approached me to see if I required assistance and I am so very grateful that such an experienced, knowledgeable, empathetic and kind person came to my rescue!! My experience with Shaq at JB, was TOP TIER! He went way above and beyond of what was required of the JB Team members. Shaq’s efforts were so great that I even ended up with the Iphone I really wanted, the Iphone 15 Pro Max! I HIGHLY recommend Shaq from JB Mt Druitt Westfield. An absolute gem!!

I purchased the razor firefly v2 pro to click n collect from mt druitt and their system sent it to Parramatta, Annie one of the managers at Mt Druitt and a staff member were able to help me get it transferred to Mt Druitt after being on hold with Parramatta for more than 30min due to staff calling in sick. But I commend Mt Druitt for going above and beyond to resolve the issue and not just saying there's nothing they can do 10/10

Good service

It was a pleasure shopping here. Shak is extremely knowledgeable and gives the best advice in terms of products. He went above and beyond to help my mother in- law set up a phone that she purchased. We will definitely be coming back. Hope he gets the recognition for all the effort he puts in.

Helpful staff.

Very helpful staff over the phone and in person

Great team of customer service 👏

👌

Very bad after sale service. No one is helping in warranty claim service. They lied that TCL tested my TV for 1 week and couldnt identify the fault. I called TCL and they confirmed that they didn't receive TV. I had to record the TV malfunctioning video with mobile. Now TCL Australia says to change internet. Btw I'm using 1Gbps NBN and my newly bought second LG TV is working totally fine. No solution from JB HiFi Mount Druit NSW or TCL Australia.

Toy store for grown-ups!

Eniola was GREAT!!! I recently visited JB HI-FI Mt Druitt to purchase a laptop for university and was perplexed on which model to purchase, but with her help, guidance and knowledge on the merchandise. I have no doubt in recommending JB HI-FI Mt Druitt.

Got 3v LITHIUM BATTERY Good for 35mm

Good service

I got what I wanted and more and at a great price

Good store and very helpful staff.

Came in knowing what I was after, item was on sale yesterday- today back to full price. Asked if they could honour the sale price. Straight no. Didn’t even ask or check. Left the store, called the jb deals phone line, they honoured the sale price immediately no questions asked..

Last Friday we bought a new Galaxy A55 phone for my wife. Not being technically minded we had a lot of trouble setting up the new phone. On Saturday, after being unsuccessful we returned to the store for some help. The team were brilliant, not only did they set the phone up for us, they showed us how to transfer the data etc over onto the new phone. Nobody else had been able to do this even at the phone stores. We thank the team at JB Hifi for their assistance and will continue to shop there.

Geat shop with knowledgeable and helpful staff.

Great range of products however assistance I was looking for in setting up Netgear unfortunately wasn't very.........forthcoming!@!?🤪🤪

I get all my tech needs from here. The staff are very knowledgeable and helpful. The environment is fit for people who are into tech stuff. For Gamers, this is probably paradise

Great service and advice when I traded in my phone

I love shopping at JB hi-fi all the time buy DVDs and CDs

Great team here at Mt Druitt! Super helpful and knowledgeable in TV's and IT the store is super clean and the posters are always nicely presented for sales

Muy buena atencion

Good

Agree with someone other reviewers that customer support in this store is awful. Experience in returning a $749 malfunctioning gaming headset was terrible. I have been educated that I can’t explain what happening and just let them speak and use their unprofessional way to diagnose the problem. I have also been accused to be aggressive by just reiterating the symptoms of the device. It makes me feel like I am begging for the refund and it’s my fault in buying something that is not functioning.

I bought a DELL laptop a few months back. Unfortunately, I had to return due to faulty issues. I was assisted by Katie who was very accommodating and went above and beyond to help me. We are truly thankful to her! God bless, Katie!

This store doesn't even deserve one star. I wish I could give it a negative one instead. Very disgusting and rude customer service by Annie, Kate and Mat. They are a bad addition to this store. fails to meet customer expectations in terms of service quality, response time, or overall customer experience. The factors that have a negative effect on customer service are inefficient support staff, lack of real time support, or unable to understand your customer needs. An example of poor customer service not only worsens the existing customer relationships. I have been a customer for years and will never go back. I wish I could even give you a negative star. All I know that my reviews reach thousands as I'm popular reviewer.

It's less cluttered than I've seen other stores. The staff are very helpful - when you can hold one down :D

Professional staff Good atmosphere

Plenty of stock and friendly staff

If their emailba receipt actually worked I'd give em a 4.5 but it don't. I've reported it several times and the IT/management of the chain could give 0 copulatory movements. Apart from that the staff were helpful as ever and very good at explaining why this and not that

Rude staff