Been waiting for a staff member to help my partner out with a pair of headphones and have been waiting for about thirty minutes and doesn't help when you have three staff members standing at the door having a full conversation and not will to help out customers with enquiries.

Team member Couldn't find a product that was in stock.

Poor customer service, no staff on weekends

Really wanted to give it a 5 star review post buying a Ryze fitness watch a couple of weeks ago, however customer service and assistance was poor when deciding and directions of the fitness watch that was located left of the entrance - the lady at the door wasn’t inviting and enthusiastic when kindly approaching and enquiring for directions, when physically looking around in need of assistance I felt like I was being ignored. However the customer service when completing the money transaction was on point, great, fantastic. The customer service gentlemen went above and beyond to ensure I had the correct model and features to ensure I was able to purchase there and then and avoid having to go to another store. Thumbs up counter workers, thumbs down door lady.

Good experience and friendly staff that helped me buy a vacuum cleaner

Great store and great staff. Very pleasant experience...

Brought iPhone from here Lachlan guided and supported so well I greatly appreciate him for everything.he is amazing guy wish him best for future and I recommend people jb for best deals.

Great location and easy to find. Staff are very friendly and helpful.

Siena , shop assist did well & delivered a customer service approach to a customer

Great store . I think JB has some great bargains . Shop there a lot for my electrical needs and my movies and musical needs .

Everything you need

Zero customer service, nobody help to find items.

MELBURN

helpful and knowledgeable staff

Good range. Helpful staff and fair pricing.

I am very disappointed with the manager at jbihfi the plenty valley Westfield shopping centre, the guy is very arrogant towards their customers. Bought a tv on Black Friday in the store, being delivered on Monday to me faulty! I’ve asked for return as I do have warranty on the tv but they told me to call TCL company which I did not buy it from them but from the store and the store must deal with them. All I need is to return the faulty tv as this tv was delivered broken. I will never ever buy from JBHIFI anymore very disappointed. I suggest everyone to buy from Harvey Norman as they are very keen to help for such issues

The worst customer service ever, I wish I bought the printer somewhere else Not even deserve one star

Interesting considering it's in the food court

Best customer service I have received in a long time. I was served by Andrew tzavellas. Amazing product knowledge and spoke in terms that I felt were really relatable.

Avoid this store if you can . Incompetent staff so I end up waste my nearly an hour . I find manger who was wearing glasses ( little chubby guy - name start from B & staff name start from M) and is not there to support customers. He was very unprofessional and ask me to shop other store like office work when ask them to do the price match . I can reveal his name here but I really hope he will improve his customer service if he happened to read this reviews. Worse experience ever in this jbhifi. Epping jbhifi is closet one from there and much better customer service .

Quock service witj the correct information helping to make a descion easy.

Online it shows 7pm closing time, I drive a long way to get here at 6pm just to find out its closed

Always busy. I love buying stuff from here.

Just bought a new phone here, was served by Rory who was so helpful and kind, sorted out a new screen protector and case too. Such friendly and helpful service - thank you!

Excellent assistance in solving my issue and charging more than a reasonable price.

Recently went in to grab the new twenty one pilots album 'Clancy' on vinyl but had trouble finding it in the music section as they are kind of underground like Nic Cave. I saw a tall gentleman with long hair and tattoos who looked like he knew a thing or two about music and it turned out he was a huge fan so he was able to show me where they were hiding. He was very complimentary of my music taste and even recommended me other music he enjoyed like falling in reverse and a band called rammenstein. He didn't know who Nic Cave was so I told him to see if he could find a cd of his in the indie section. great service and very friendly and accomodating staff :)

I wish to express my sincere gratitude to Dion at JB hi-fi yesterday. I was very anxious as I rarely travel to Mill Park and I felt quite unsure as I am not tech savvy. Dion was very approachable, helpful and patient; his personal approach made my experience pleasant and informative. Thanks Dion.

I recently went to this store to use a gift card I was given. When they scanned the card, the sales person said there was a $0 balance. That was impossible as it was given to me as a gift and definitely hadn't been used. The store manager checked the cards transaction history and was able to identify it had been fraudulently used. They could see that someone had used it and other cards to purchase things online. He said I should email the fraud team and they would rectify for me. I didn't really think that was up to me, but agreed to email them. I did email the fraud team, in which I was told they can't help unless I have proof of purchase, which I don't because it was a gift. Essentially JB hifi system has failed and it's now my problem. JB's flawed cyber security has allowed scammers access to gift cards and purchase things online. Now, its up to me to embarrassingly go back to the person who gave it to me and ask for proof of purchase. If JB is able to see it was fraudulently used, then surely it's up to them to fix this.

Had the game my kids what I wanted but could find music that I was looking for.

All your electrical and electronics needs under the one roof!

Natalie was amazing! Genuine, caring and solution driven! I walked out with my device fixed. Overall amazing customer service. Well done and thank you.

Picked up my brand new Pixel 9 pro XL a couple weeks ago and I had the pleasure of dealing with Dev. He was absolutely fantastic, professional and brilliant for a laugh too. Excellent customer service and really looked after me. Dev, you were a superstar, thanks again :)

Worst customer service, display laptops not working with unprofessional sales staff. Insisting to purchase a laptop without using or testing it. When the display laptop had problems turning it on.

Sub-par service and you're better off shopping online. Went into JB to purchase a product and waited for an assistant to look in the cabinets, as I approached one they turned and walked away. Once I finally got someones attention at the register we were told there was no display model. When we asked if we could possibly open one and see it, we were given 'umm uhhh' answers and were told it couldn't be opened. We had to negotiate with them to purchase the product and be able to return it within 24 hours if it was unsuitable, which we ended up doing because it looked different to what we saw online. Whilst apologetic, staff blamed it on the brand rep's and when we made mention that customer service really just wasn't what it used to be the manager said 'well its not our fault we give great service'. I'm not sure what his definition of great service is but staff walking away from us when we need help, complaining about each other and not being able to give us information is pretty sub par. When I returned the product the assistant said 'oh i know exactly who you are' as if we'd caused a huge scene which we certainly didn't. JB might have good brand and stocks but have the laziest, careless staff who lack knowledge so I'd find another store to go to.

Good service and variety.

Bought a XCD Professional tripod from this store yesterday not cheap $80!and it was totally useless Could not tighten any clamps so there was still movement in the rotation axis The whole head was wobbly Not sure how they can sell products that don't work In all fairness the staff were quick to refund my money but just don't understand how they can sell something that doesn't work

Have a bad experience with JB Hi Fi in Westfield Plenty Valley. They are giving people faulty stuff and no responsibility at all. I informed them for my faulty roborock vacuum which I have paid over 1000$ . They left me one month without vacuum to repair or replace. They returned the Roborock faulty again and when I told them , same process happened without any repair and same experience. So if you want to buy your stuff, make sure store will support you to give a respectful and responsible customer service. Hope they understand how valuable are money and time for every single customer.

Bought a baby monitor from Zac today. Went above and beyond to find out about the 1 I purchased. I live in Sydney but am in millpark every 7 weeks I'll be back . Thanks Zac

Staff are always good helping out with finding what you want and answering any questions re products. Not a wheelchair friendly store though

I recently bought a TV for my room and had an excellent experience with the store staff. They were extremely helpful in guiding me to the perfect choice, ultimately leading me to purchase a TCL 50-inch Google Smart TV. I highly recommend this store based on their attentive service and expertise in helping me find exactly what I needed. The staff's assistance made the decision-making process smooth and enjoyable, ensuring I walked away satisfied with my purchase. If you're looking for a TV or any electronics, this store provides top-notch customer service and a wide selection to meet your needs.

The one star rating is for this JB Hi Fi’s manager not the other employees ( the other employees are excellent). The manager at JB Hi Fi is unforgivably incompetent. Canceling a click in collect order one hour after calling a customer Bec the customer didn’t pick up the phone (because they are at work) is completely against the policy of JB Hi Fi in general. I’m glad I did call back (on my break) because at least ther other employees were able to help me find another store with the product I wanted. I’ll be avoiding this store in the future until a more competent manager takes over and I would advise others to do the same.

Goid service and knowledge at the phone dept

Excellent customer service

I wanted a laptop power bank.. went once and got the powerbank.. was not working.. week after went again and replaced it with the same model.. also not working.. the day after, went to replace, the lady suggested another model and assured me it would work for a laptop.. she showed me it was recharging in the store. And it was.. but turns out that model doesn’t work in laptops (needed a model with higher wattage).. her words were ‘if it works for many mobiles it will work for a laptop, it had a lot if power’ which was a completely wrong statement .. i wanted it before eofy to claim it in my tax.. ended up getting two faulty devices and one not providing the functionality i asked for after being given an inaccurate information from the store lady. Very very bad experience..

Brent and Andrew very helpful when replacing my headphones. Awesome guys; very knowledgable. Thankyou so much🙏

Thanks to Adam for the good experience buying new TV and the manager to handle a discount and refund after we purchased the TV. Looks like they improved the customer service.

Good service.

Great place

Stefan organised a great tv deal with sound bar and delivery.Thank you! A great in-person experience, less than the leading online supplier🤗🤗 SO pleased!

Great experience

Love this place