Brought a computer and they recommend me to NORTON A SCAM Antivirus app… they’ve taken over $200 out of my bank within the first month… does not work Shop somewhere else

Purchased an iPad and asked all the questions that I could think of and not being tech savvy I was relying on their advice as well, they knew full well what type of internet connection I had and I was guaranteed the item would work at my location ( the item did work) HOWEVER I wasn’t able to do any software updates on it due to me only having a hotspot connection. The was told by them to just go to Maccas or public WiFi to do software updates, it’s a one hour drive away, so they gave me a modem to do the software updates, started the update and it was showing it would take 10 hours or more, when I queried why they didn’t tell me that i would be UNABLE to do software updates on my connection, KYLE told me and I quote ( we can’t be expected to know everything) what a cop out, you are selling products you don’t have full knowledge about and then when the item doesn’t work as expected you make the customer jump through hoops. I asked for refund because without being able to software updates in a timely fashion ( 10 hours is ridiculous) but they fought me all the way until I took it to Fair Trading, I got my refund and the manager NATHAN put on the receipt that it was a CHANGE OF MIND PURCHASE 🤬😡 not to mention his attitude towards me at refund time was less than appropriate, I have a visible disability and they treated me like I was a moron, not appreciated at all and so upset and I will never go back to them for anything, they may have given me freaking refund but it wasn’t service with a smile it was gruff attitude and barely even looked at me. The fact he said it’s a change of mind purchase makes me wonder how they come to that conclusion, I bet they wouldn’t be happy sitting through a 10 hour software update. I said I wasn’t happy that I had to jump through hoops and why wasn’t I told about the not be able to do software updates at home and Nathan snapped back and said the iPad did work, i said I know it worked but it wouldn’t do the software updates and said that the girl who served me should have told me that and he just ignored me. They also refused to acknowledge the fact that it wouldn’t do updates hence him saying it’s a change of mind purchase and they refund on goodwill, I don’t know why they thought the item was suitable at my location when they knew the update would take a full day. Plus goodwill gesture or not, it wasn’t a change of mind and you made super difficult for me to get a refund and after jumping through many hoops and needing to go to fair trade and you say it’s a goodwill gesture well that supposed goodwill gesture would have been appreciated sooner rather than later, but when you want to play hardball their is NOTHING IN MY TOO HARD BASKET when I spend over $600 on an item and then find out I will need to start my car to go out and do software updates. You guys need to train your staff properly and wake up to yourselves, you don’t give customers a hard time when you know your wrong for selling me the item and not giving all the information at time of purchase. Money back or not you are my least favorite store now.

Have spent $5k in the past 2 months and all you receive is poor service, arrogant staff and managers, refusal to warrant their initial decisions and is dependant on their mood. Will never shop Harvey Norman Dubbo!

Great staff

Service was great and we didn't have to wait long at all before we were asked if we needed help

I would not recommend this place to my worst enemy. The customer service is appalling. I was told my microwave was dirty and that's why it was sparking and smoking when I turned it on to reheat some rice. I cover all my food with a proper plastic container and also use paper towels when applicable. They also told me it would take up to 2 weeks to sort out. All good, so i purchase a new one exactly like the one I tried to return . The very next day they ring me and tell me to get someone to look at it will cost $80 and told me that food had caused it to spark and smoke. Not covered under warranty. This place is a rip off and it's only a $ 230 dollar unit. Never again will I shop at any of Harvey Norman stores and I'll be telling everyone I know about my mistreatment and disgusting service. Tell me it's because the thing was dirty , how dare they say that. One unhappy X customer 🤬

Big thanks to kyle from computers went above and beyond great service thankyou cheers

I was after food mincer. At this store didn't have many options, only one brand and I bought it.

Shop attached on hand to helpYes

Staff are unhelpful

We recently renovated our house and upgraded all kitchen appliances with Matt Stewart at Harvey Norman Dubbo. Highly recommend his expertise and assistance. 10/10 customer service.

Very helpful staff and not at all pushy.

Worse customer service in the computer section. Would not go back there 1 star very poor service

Thanks to a very helpful and friendly staff member who made my visit super easy.

Melanie went above and beyond with my daughter, initially working through a Product Care repair issue and subsequently assisting her with the purchase of a new laptop, allowing her to start uni with exactly what she needed in spite of the product care staff sorely undermining the local staff with their exceptionally slow turn around times. Thankyou Melanie.

Your store screwed up an online order and told me you would leave product aside to replace the botched order which never happened. Would not purchase anything from you again.

Very pleasant and helpful. Good sale prices.

Everything in the one shop. Friendly and helpful staff.

Very reliable and efficient service 👏

This store always has in stock the item we are after. Friendly service.We live in Gulgong and don’t bother going to Mudgee as they never have the item you want or any stock. Keep up the good work Dubbo see you next time.

Good

Nice shop. As usual check youre pricing

Friendly and helpful service from Brad

Great service and very friendly

Has everything

It's Harvey Norman. I just don't like them. Only my personal opinion. They serve a purpose just not for me. I prefer to go to more specialist shops that have better knowledge and less pushy sales people.

Great customer service in regards to my Samsung soundbar that required to be fixed under warranty - couldn’t ask for better service!!!

Everything at one place. Convenient

Friendly staff. Pricing varies from affordable to expensive. Great selection of products

Don't go to the computer section if you just want to shop in your own time, sales staff there don't know how to back off and let you shop in peace and then get offended when you ask them to leave you alone. So we went else where.

Disgraceful customer service. Sold the incorrect item and told I could get a refund, only for the “boss” of the Dubbo store to completely refuse to refund or exchange it as he was “unlikely to resell the item and therefore it would cost him money”. I explained I was assured it would be able to be returned if it was the wrong item. Regardless of this, he flat out refused, unapologetically and told me it “was not his problem” and the item is “essentially a dog that he doesn’t want”. Clearly happy to rip off their own customers for their own benefit.

Stood around for ages waiting for service.... 😖

Fantastic service, helpful with all my questions. Thank you TIM in the computer section

Got what I wanted even assistance from another shopper, more than assistant

Fantastic service, and saved us money, even included a new phone in the savings.

Great range of quality products and the staff are always super helpful

Had a mission. Found what I was looking for. Service prompt. Layout of store is extensive considering it is in Dubbo

Went in to enquire about a coffee filter which was on sale for $24.90. Store not willing to do it any cheaper. Every other store around has no problems doing this, but apparently too hard for dubbo. So much for price matching! 😂If you want to spend MORE, come here!!

Staff in dubbo are all very friendly staff, if your not sure they will guide you to the best area or the right person for the section. Happy with my outcome

Always helpful and courteous, no different here, gentleman went above and beyond to help.

I placed an online order that was fulfilled by the Dubbo store. A bonus gift that was to accompany my order was missing. I called the store and had my issue recognised and fixed in a very quick time. Extremely polite staff. It's rare to find customer service this good anymore.

Went matress shopping at Harvey Norman, kirara, very helpful, great service,

Great service! Thanks Jason!

Kyle in electronics is amazing! So helpful! Genuine and trustworthy. Highly recommend.

It's Harvey Norman what more can I say 😁👍

Great experience with Dane in the computer section, very knowledgeable.

The only shop, personnel need to be active with their clientele and need to be active than laid back

Great experience today. Awesome customer service. A Big Thankyou😊😊😊

Not willing to price match.

Had a great experience. The product I wanted and at a fair price. The staff were fantastic.

Bought a new recliner was cheaper than I expected.good product and service was very good. Thanks Matt.

Service when purchasing a computor great BUT when you need assistance for repairs the service was selfish and poor. Trying to sell another part when the problem was within the warranty is not satisfactory especially when I now know that that would not of worked either. (After I spent my hard earned cash) Ended up dealing direct with HP and cannot fault them. The free service they gave me would of cost over $100 to tell it was broken at HN and HP didnt charge. After all it was a fault in the computer to start with. SUMMARY Alright when your spending dollars after that the score is ZERO. Another note! To have it repaired Harvey Norman could send and have returned in 3 weeks as it wont leave the store until the next week. Why is that? However dealing with Hp 1 week picked up by courier the next day Explain that?. Never again

The young lady who served us was great

Very good service and well presented staff

A grateful thanks to Dane Collison. Great customer service, unbelievable patience and understanding of what was required.

Good service

Excellent brought a new computer of Dane Collison was very helpful and informative.

Nice range nice prices. Professional sales advice.