Special mention to Woody for the excellent customer service provided when buying a new TV. Knowledgeable, helpful, courteous and patient. A pleasure to deal with. Thanks.

Ts alr ngl layout pmo a little, overall pretty trim

Bought a phone and various sundries yesterday, mainly due to the wonderful Chris being so informative, efficient, and especially patient. Thank you. Aidan.

Power bank

It was a good electric shop, but there was not all the item available,

Excellent experience, JB HI-Fi listens to the customer and assist them in the best possible way. Always customer first.

Very nice staff

The staff at this store is absolutely fabulous as they actually want to help their customers and it’s always with a smile. A special emphasis of thanks to Russell, the manager, and Lizzie who took the time to assist me with a unique issue regarding a gift card. They put in the extra time and lots of effort to resolve the issue, and I will be forever grateful! This is definitely the place to shop whenever you’re needing electronics.

Nice staff and good prices.

Easy to find JB’s

Good staff

service is lack, service tech gig seems like he just want sell more without knowledge.

Really helpful service, waiting in line was no bother as they were busy. Easy to find everything.

It's not the biggest JB I've been to but nor is it the smallest. It has the ear buds I was looking for but I choose to not purchase them.

monty is a bloody g taught me how to do a backflip 10/10 do visit this JB Hi-Fi

The staff member, Woody, was very friendly and helped me efficiently with my purchase. Thanks again! 🌟🌟🌟🌟🌟

Amazing team, really helpful, good solid prices. Nice diligent security.

Thanks for the help with getting a new laptop!

Came to purchase an Apple Watch, but the experience was incredibly disappointing. They only had three models on display, which made it difficult to compare options. When I finally found a staff member to ask some questions, she seemed completely uninterested in helping me and even told me I should go to Apple instead. In the past, I’ve always had positive experiences at JB Hi-Fi, with helpful and knowledgeable staff, but today was a complete letdown. I came in fully intending to buy a watch but left empty-handed and disappointed.

Absolutely fantastic experience. I went there to get a chromebook. The staff were very sweet and nice including the security girl at the main gate. My credit card transaction limit was on so I couldn't pay. They put the product on hold. I changed my transaction limit online and returned after 10 minutes. Purchased and happily came home. But the chromebook is such a disaster that it doesn't even do simple apps like Outlook mail or office 365 :( I was sad I wasted money on it. I do have a windows laptop. I wanted something simpler with long battery life. But without internet chromebooks are just fancy calculators. Made a mistake there. But the next day I went to JB hi-fi and explained my situation. The guy at the billing counter, charming and polite immediately understood and asked his manager, another guy with medium beautiful hair. They readily allowed me to exchange it for something more meaningful like a kindle. They were so polite and kind to me. I had no right to return or exchange because I opened the product box and used it. Yet they let me exchange. I returned home happily. Thank you guys.

Thanks to the Kiwi staff member who helped us get the robot vacuum cleaner. Now hard at work back in NZ

Accueil léger mais il est vrai que l’on y trouve beaucoup de choses

Had the best service from Nic and the team today! He went above and beyond and I am very grateful ☺️

Went in there for an issue with a delivery and all of the staff were extremely lovely and helpful, Monty sorted out my conundrum super efficiently, and saved me from a bunch of annoying phone calls etc thank you!

nice staff

Helpful staff, good inventory

Great, helpful service from these guys!

I would like to thank Kieran in the phone department for his service when i purchased a screen protector. He was very friendly and professional and fitted it even though the store was extremely busy. Overall an excellent experience.

One of the cashier staff was very rude, and became dismissive when I asked for a price match. But the staff walking around was nice and always helpful.

Served by Harry. Fixed my headphones. Very kind.

One of my favourites in the JB Hi-Fi chain. I love shopping in the store and the staff are super nice with smiles all round.

Went in to buy 2 drink bottles a sale of $100.00. Stan approached me straight away and assisted with the price match. When I expressed concern as the product came unboxed and didn't want them to get damaged in transit, Stan wrapped and double bagged them for me. Thank you for your assistance today Stan good job.

One male staff has a very bad customer service attitude

Worst customer service. The staff didn't bother to solve the issue rather they were just focusing on the consumers who were there to buy their products

Shout out to Will at your Elizabeth st, helped me with my faulty camera with a rapid job, really appreciated, saved me so much trouble!

星期三27-11，我去店里买apple watch，我给穿着苹果衣服的店员看big w的price match，他根本没看就说不能，之后我去别间jbhifi，别间的店员马上就认同big w的price match，我感到很失望，在这家店买过很多产品，很显然，店员不是要出售产品，态度也不好 On Wednesday 27-11, I went to the store to buy an Apple watch. I showed the clerk in Apple clothes the price match of Big W, but he didn't even look at it and said no. Then I went to another store, JB HiFi, and the clerk in the other store immediately agreed with the price match of Big W. I was very disappointed. I have bought many products in this store, and it was obvious that the clerk was not trying to sell products and his attitude was not good.

Had a very bad experience here. The Sales representative was very rude, and had a inappropriate body language. He was like a racist to us and was not even interested talking to us. Would never wanna come to this store. How can you hire someone like this who doesnt even know how to greet. Is this some kind of a joke? Would have given -1 specailly to that sales rep. Horrible experience because of that guy. Poor, pathethic customer service

Waiting, in the upstairs section, for fifteen minutes to get help and when the young, long haired white guy I was waiting for finished with the people he was with he walked straight up to this good looking girl and helped her instead. When I called him on it all he said was, ' yeh cool, I'll be with you soon'. I was astonished at the lack of consideration and him blatantly picking to help someone who had just walked in the store and who he was clearly attracted to. I left immediately and didn't buy anything.

If you can find one you can ask the deals. All 2nd floor, just 1 staff and that staff just chat with a customer almost 45 minutes for $89 sales while i was trying to buy a $2000 TV in 5 minutes and leave the place. At 30th minutes i couldnt wait no longer and politely asked if there is another member i can get assist, guess what i have been replied very rudely manner i am in a middle of something wait. Left the place, went online and bought my TV from goodguys. I wonder how JB Hi Fi makes money with this service and manner.

I asked for help and no one came

Bad experience. Delayed delivery!

有一个亚裔男的态度特别差，我在chadstone拿到比较低的价格后想在这个店买，那个男的直接怀疑我在骗他，态度特别差，虽然最终给我price match了，但是找各种理由不给我price match储存卡，甚至威胁我不买储存卡就不卖我机子，由于我急着用相机所以最终买了，购物过程特别差劲，真的后悔没直接在chadstone买。There was an Asian man with a particularly bad attitude. After I got a relatively low price at chadstone, I wanted to buy it at this store. The man directly suspected that I was cheating him and had a very bad attitude. I was in a hurry to use my camera so I finally bought it. Although he finally gave me the price match, he found various reasons not to give me the price match storage card. It was a terrible shopping experience and I really regret not buying it at chadstone.

Staff had a deep understanding of area enquiry.

Very happy with the service! I went today to get my earbuds fixed (one of them is not charging). Ended up getting a new pair! Shout out to the guy with short hair and baggy carhartt shorts for the help! 😂

Informative and helpful Staff. Great pricing.

The staff is friendlier than the one at Victoria Gardens JB HiFi.

Doesn’t pick up the phones

Just off my experience one of the staff gave me incorrect information about a product, most likely cos they've never used the product themselves was very unhappy with my purchase

Just had a really great shopping experience thanks to lovely Alicia! I needed some assistance finding some affordable yet quality headphones and she approached me to offer assistance without having to request it. She was helpful, knowledgeable and friendly, and I really appreciate her service. Thanks Alicia!

During the interview: How would you ensure the exceptional customer service? Interviewee: I will always thinking on their feet, control what you can control,always prioritize customers balabalalllllllll..... The manager: Yes, you've been hired! At the store: When customer coming in, staffs: (opps ignore it, I don't like this person.) When customer asking questions. Staffs: You have to wait! Then keeping chat chatting with other staffs. If there were someone prioritize the customers, they will end up being bullied and leaving. When customer complaint to the manager, manager: We are apologize for you experiences. In fact, in managers's mind: (no, we will never change it, because that's what I have done when I was the junior staffs hahahhhhhhhhhh) What a exceptional customer service!

Good deals, and helpful staff in store. Don’t just look at the prices, there is always wiggle room and the ability to negotiate prices or match better elsewhere.

Great prices, amazing range of products. Just excellent service. 👍🏻

Good product range, great service.

Bought new phone there ask for AK best service

I honestly feel for the staff that have to take the calls from fustrated online purchases. JB you cannot say available now OCT 3 for pick up and take money. Then reply its available 15 days later. Im not in the game but your even I know that the Apple iPhone 16 max will not be available until the 23rd. Its faulse advertisment. Your staff need a payrise and a medal..

I have been served by Raj 3 times now. Not only has he remembered me and my purchase history but his product knowledge is next level. He is a real asset to JB. I never shop elsewhere.

Quick and easy!

Bought my BOSE Ultra quiet headphones & absolutely love them. They are 100% perfect.

One of the staffs asked me why i need come to jbhifi for price match instead of buying from other shops. Umm… he was not trying to be offensive but i just found this question is very unprofessional.

I was looking for an iPhone case for an iPhone 16 and asked a team member for assistance. I was lucky enough to get Ellie, who didn’t say the usual “whatever is on the shelf is all there is”. Instead, she looked in all the places extra stock could be, and even asked another team member to help help her when she still couldn’t find it. Because of this care and attentiveness, she managed to find it in another random section of the store and I left very happy. Give this woman a raise.

NICE!!

Archie is great and always find the best price for me! :)