Crown PlaySafe - Crown Melbourne Home

About Crown PlaySafe

Our dedicated Crown PlaySafe Team is onsite 24/7 to support safer gambling for all guests and provide confidential support for any guest who has a question or concern about their own or someone else’s gambling. The Crown PlaySafe Centre is a welcoming, comfortable, and quiet space where all guests can seek information and services to make their gambling experience a positive one.

To speak to the team about how Crown PlaySafe can support you, visit the Crown PlaySafe Centre located on Level B1 directly below the Main Food Court. Alternatively, you can call or email the Crown PlaySafe Team.

• Phone: 1800 801 098
• Email: cps@crownmelbourne.com.au

What is Crown PlaySafe?

A More Enjoyable Way to Play

As part of our ongoing commitment to guest wellbeing, Crown is dedicated to providing every guest with the resources and support they need to play in a safe and enjoyable environment. Crown PlaySafe is a world-class initiative that extends to every guest, no matter how they play or what they require. Crown also understands that some guests experience our products in ways that are not entertaining and can create harm for the guest, their family, and the broader community. Crown PlaySafe is our enhanced approach to care that places the wellbeing of our guests at the centre and broadens our focus from supporting those experiencing gambling harm to preventing it from happening in the first place.

The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown.

• Code of Conduct: View
• Other Languages: View

If you wish to make a complaint regarding Crown PlaySafe practices, please email cps@crownmelbourne.com.au.

What Does Safer Play Look Like?

Safer play is gambling enjoyed as a form of fun and entertainment.

“Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling-related harm.” - Professor Nerilee Hing, 2016.

Below are some examples of safer play:

• Staying in control of how much time and money you spend gambling by setting limits and sticking to them.
• Only gambling with money set aside for entertainment, and that you can afford to lose.
• Recognising gambling is a form of entertainment and not a way to make money.
• Understanding your chances of winning and acknowledging the “house advantage.”
• Not returning to the casino to chase your losses.
• Taking regular breaks while gambling.
• Ensuring your gambling does not cause you or your loved ones distress.

It’s important to regularly check in with yourself to ensure that you are demonstrating the above signs and behaviours throughout your gambling experiences.

• Self-Assessment: Learn More

What is Gambling Harm?

Gambling harms are the potential consequences of gambling that lead to a decline in the wellbeing of an individual, their family, or the wider community. Gambling harms occur on a spectrum, and the severity and type of harm can vary between people. In 2016, a study by the Victorian Responsible Gambling Foundation identified a number of possible harms, including:

• Relationship difficulties
• Health problems
• Emotional or psychological distress
• Financial problems
• Issues with work or study
• Cultural problems
• Criminal activity

Some warning signs that gambling might be leading to harm include:

• Gambling more frequently and intensely
• Spending longer periods of time gambling
• Increases in gambling spend
• Continuing to play to recover losses

It can be hard to recognise when your own gambling is leading to harm, which is why it is important to regularly check in with your gambling and understand the warning signs.

“Harm from gambling isn’t just about losing money. Gambling can affect self-esteem, relationships, physical and mental health, work performance, and social life. It can harm not only the person who gambles but also family, friends, workplaces, and communities.” - Gamblers Help Website, 2019.

Know the Odds When Gambling

When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.

To learn more:

• View the Victorian Commission for Gambling and Liquor Regulation’s Playing the Pokies: Know the Facts brochure.
• Visit a Gaming Information Terminal (GIT) located in the casino.

For more information, use the following links:

• www.gamblershelp.com.au/learn-about-gambling/know-the-odds
• www.gamblinghelponline.org.au/support-yourself-or-others/understanding-gambling/what-is-gambling
• www.gamblinghelponline.org.au/support-yourself-or-others/understanding-gambling

Knowledge Hub

The Crown PlaySafe Knowledge Hub is our commitment to providing access to Crown PlaySafe’s resources and materials to share our latest knowledge and experiences, enabling other organisations in the industry to develop their own capabilities.

Whether you are looking to improve your knowledge or transform your organisation, the Crown PlaySafe Knowledge Hub will provide a unique opportunity to gain access to insights and connect with Crown PlaySafe experts.

• Learn More: Visit the Knowledge Hub

Resources & Tools

Find information to help the journey towards a safer gambling experience. Access tools and resources designed to educate and support, such as:

• Centre information
• Play Periods and limit setting
• Self-Exclusion & Third Party Exclusion
• Additional support services

Whether seeking guidance, self-assessment, or practical advice, Crown PlaySafe is available online and in-person 24/7.

• Crown PlaySafe Tools: Access Tools

Crown PlaySafe Code of Conduct

The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown. English and translated versions of Crown PlaySafe’s Code of Conduct are available below.

If you would like more information or wish to make a complaint regarding Crown PlaySafe practices, please contact the team on 1800 801 098 or email at cps@crownmelbourne.com.au.

• English: View
• Traditional Chinese - 繁體中文: View
• Vietnamese - Tiếng Việt: View
• Italian: View
• Simplified Chinese - 简体中文: View
• Arabic - عربي: View
• Greek: View
• Hindi: View

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• Phone: 1800 801 098
• Gambler’s/Gambling Help: 1800 858 858
• Website: gamblershelp.org.au

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