Nightcap at Seaford Hotel

I will never stay there again The shower in unit 4 bathroom leaked CONSTANTLY The shower arm wouldn’t stay up And the condensation in the bathroom during the night was NEXT LEVEL. We woke to find BEADS of water dripping from the roof on our heads, the floor of the bathroom wet from the dripping roof including into the carpet in the bedroom area extremely damp as a result. Mould in the showers.

Have stayed here before clean room great comfortable bed and pillows especially after a long day and drive in the car . Staff are amazing always helpful and polite. Love the night cap breakfast. Great place to have a meal . Well done staff keep up the great work

Very old and outdated

For what we needed this absolutely great

I have been going to Seaford Hotel for many years. Enjoy a small Keno when I and/or Friends take me for a meal. EVERY Member of the Staff treat me with wonderful kindness and courtesy. THANK YOU ALL. Bryan

When it comes to service this place is absolutely exceptional!!! And for me that is one of the main things I look for. I had my cousin and elderly aunty stay for a few nights and every staff I engaged with was helpful. I really have not experienced great customer service like this anywhere!!! I first spoke with Kurt, who was the manager on duty that day. I advised Kurt my elderly aunty would find it difficult to get out every morning for breakfast. Initially I ask for a toaster. He immediately said “ we can get you a toaster in the room”. When we got to the room, i again spoke with Kurt and requested a toaster, microwave , bowls and cutlery . Again he said we can do that for you!!! My elderly aunty did not have a comfortable chair in the room, so I called again and asked for that. At no point did I feel like I was annoying him with my numerous demands!! Kurt remained professional at all times. He even tried to find us a small heater for the bathroom. Just so patient…. I really thought this was just one person and I was just lucky. I then had to call to discuss the room service . I spoke with Brooke and Dana who were also just exceptional. ( there was also a third person I spoke with —— I am sorry I forgot her name) . They all exceeded my expectations !!! My cousin had some issues with the QR code and was unable to order. I called about 4 times to spoke with Brooke to try and sort the issue. ( had to callback because I was not at the hotel and I had to call my cousin to relay each bit of info after each phone call) Brooke was extremely patient even after so many calls from me. She was able to get their dinner sorted without my cousin leaving her mum in the room in her own. Dana and the other lady were so great at ensuring the call was correctly transferred to Brooke. ( we just know how many times people get this wrong…. But they didn’t. Kurt and Brooke… I cannot thank you enough… just amazingly exceptional service . To the owner, you have such great staff…. Keep investing in your business. If you put more in your business and staff…. This place could thrive even more!!!

great senior steak chips and salad

One star is being nice this hotel was so gross I paid for two nights but only stayed there for an hour. Very dirty, stains on the sheets and pillows. Water marks on the walls and painting. Bathroom was filthy with pubes on the soap holder and grime all over the sink. Questionable plumbing with the whole room smelling like sewage. And the beams on the room had a split in it. Not to mentioning the dodgy paint job. Service was just as good as the room very disappointing. I have never walked out of a hotel before but there is a reason why there is no refunds at this hotel

Great rooms and great value. The ladies at reception make unbelievable job.

Great customer service

We paid for a studio king but theres NOTHING aboit the room being a studio. Oning fridge does not make it one.We have stayed at nightcap in Carrum and sandbelt which were both awesome. Carrum was by far the best. I regret booking at seaford. Parking area looked like a 3 star free accomodation place anyone can go for shelter and food. The stairs and walkway filthy like a public toilet entrence, balcony door and glass dirty and shower tiles mouldy. Clearly the cleaners just walk in and spray a bit of water in the shower. The worst was glasses with wine smell and sticky droplets all over the Iinside. The reception lady was polite but annoyed me by trying to justify the glass by saying sometimes the dishwasher creates water drops. I KNOW A DIRTY GLASS WHEN I SEE ONE! Even a 2 year old would tell you it's dirty. I am not stupid and considering I worked a a cleaner and cafe in the past I know what I am talking about! The cleaners just place used items back. The type of people waking in and out wete questionable.

Can honestly say this is the worst place I have ever stayed in. People punching/throwing objects against the walls in the neighbouring room, whilst blaring music, yelling and fighting. Management was made aware of this and had no real care to do anything about it. Honestly do yourself a favour and look elsewhere!

From our arrival to us deciding to stay another night, the customer service was impeccable. From Sharon in the pokies to the wonderful manager who managed to book is in for a second night, I cannot fault this place. One suggestion though. When ordering a meal through the app in thr bar I did not receive my pie and mash with peas. Although my pie and chips was delicious, an update of the menu in the app would be a good idea.

A very basic hotel, but generally clean and tidy. The bed was super comfortable and the air conditioning made sleeping very easy. The hair dryer was broken however the staff were so kind about it. This reflected the staff’s general support and assistance. Fridge also somewhat broken, hard to keep food in it. If bookings are made directly with Nightcap they provide a great breakfast pack. All customers receive 10% of meals at the restaurant (delicious) and a free drink. Overall a simple hotel room. Would be crowded for 4 but very comfortable for 2.

Easy access to some beautiful beaches, Room was clean, spacious, but rather noisy. Staff members were very friendly and helpful. P.S. We stayed at room No.2 (can’t speak for other rooms), plumber has put the hot and cold water tabs the wrong way around.

Service by staff was friendly and great. Location is good as you had alot of takeaway shops and local Supermarket across the road. And beach was about 10 minute drive. The room itself was neat, pretty clean, however there was a horrible 'dirty ashtray' smell as you walked in the room, that came and went throughout our stay.. Unfortunately I could smell it in the towels as well. Overall was ok, maybe not worth $251 although this may have been higher rate because of public holiday . Ok for a short one night stay.

Very comfortable stay. Convenient location with the hotel and Dan Murphy’s right next door. Had lunch at the pub and the meal was fantastic value for money. There is also a fish n chip shop and a few other shops very close by. Would definitely recommend.

The accommodation is part of a club. During our stay there was a brawl and accommodation is located directly near the entrance to the club. So when bouncers removed rowdy patrons, the noise echoed right up to our rooms.

Great value and location. Comfortable accommodation with a balcony to enjoy the morning sun. Best hot shower I have had in a long time. Friendly and helpful staff. Great QUIET heater/air-conditioning.

Pending follow up from the hotel...

Glasses were dirty, had to scrub to remove milk or what ever residue was, thought I'd better do coffee mugs also, not clean either. Bed good. TV went off at 9.30 pm, no input? Manager was supposed to come and sort out, have now waited 50 mins, no one here.

I called ahead and paid for booking prior to arrival so I assumed checkin would be simple, however it was drawn out and tedious. Bed extremely uncomfortable - joining two king singles together does not make it a king! Room however spotlessly clean.

A surprise find during F1 race weekend. Very reasonable price and the room included a double and 2 single beds.

The room stunk of cigarette smoke, it was noisy at night, there was sticky stuff in the carpet. The room felt clinical and not very welcoming or warm.

Was not what I expected. The room was very clean. Good size, Great customer service, overall good value for money.

My room was very clean and tidy and I slept very well on the comfortable king size bed.

Nice rooms, good food and wonderful customer service. Outside lights were a bit of an annoyance. Overall very happy

Ice fell on my head from airconditioner at 1am and woke me up air filters in airconditioner have not been cleaned and pose a covid risk I contacted hotel in regards to my experience via email they never bothered to return my email or discuss a discount for my stay Wouldn't recommend staying here especially if you have allergies

Good accommodations

Absolutely great acc

Very busy staff at a quiet bar with a few automated lines to say to people without masks or phones visible upon entry.... the guy at the door asked me if i had a smart phone and a mask, so I said yes and then he said take out my phone and put my camera on so I did and then he said the camera has to be connected to a app called QR, but he said he could take my name and number but I tried to whisper it quietly, as those are my private details , and he repeats my number aloud so that people from the car park could hear it. I stayed for 5 mins then I got out of there real quick.... not happy sorry... no stars

Great regular stop over for me with great staff. Would have awarded 5 stars, but the kitchen let them down by serving me the most expensive, most disgusting steak sandwich I have EVER eaten. No one at my table could eat it, it was broiled. Will eat elsewhere next time I stay

Very clean spacious rooms. Beds are quite comfy. It can be noisy from patrons coming and going and carpark noise.

The rooms were well priced and roomy, only thing not great was our bed, it was two king singles put together so I was very uncomfortable sleeping in middle as it was higher and I could feel the hard join. Other than bed being uncomfortable the room was excellent.|I went to bistro for lunch and to reception as I could not get money out of eftpos , there was no one at reception, I went into gaming and had to wait again for someone to help me, it just all seemed like I was an inconvenience. The night before while picking up key in gaming was similar, not very friendly. |I must add that the manager I spoke to the evening we made booking was extremely helpful and well mannered, unfortunately I did not find staff , even at bistro bar, not a smile , not a greeting nothing. |Overall I think staff could benefit from customer service training on how to meet, greet and make customers feel welcome.|I work in hospitality myself so I’m not speaking from a self entitled point of view. |We would stay in room again but would go somewhere else to eat.

My wife and I stayed 2 nights as we had some business nearby. Upon checking in, the staff thought we wanted cash-out for the pokies. Upon climbing the stairs (at 4:00pm) there was empty KFC rubbish, bags of dirty manchester and cleaning trollies everywhere. Not clean. And the smell in the room on entry was terrible. No microwave, and no breakfast available (save for a packed tiny box of corn-flakes and sugar-juice for $5). I can't rate any staff service, as there wasn't any. Not a hotel for travellers, I don't think. Which is a shame, because this place has potential. 3 star at best. Priced too much.

Stayed here for 2 nights with my family (10 month old & 3 year old). Room looked clean, but my little ones hands, knees and feet were black after crawling around.. I would strongly recommend getting your carpets dry cleaned. ||||Walls were thin and internet was average. I think a microwave is necessary in every room, extremely difficult to heat up bottles. Other than that, room was spacious, comfortable linen and beds, nice hot showers.

This is the second Nightcap establishment I have stayed and I think they are kicking goals! Refurbished motel attached to a hotel. Very friendly service, I rang and asked if I could check in early as I was going to a memorial service, no problem at all. Room is spacious, queen and single bed, spotless, great shower, well equipped. Drinking glasses cold in fridge a nice touch! ||I also received 2 drink vouchers on arrival and told if I had a meal in the bistro to show my room pass and I wold get 10% off. ||I wasn't disturbed by any noise from the hotel (Monday night) or the busy road.||Wi-fi worked well, heaps of parking.||I would stay again.

Comfortable stay with friendly service

I am from Adelaide and ||have stayed at this Hotel several times over the last 12 Month.||I was looking for: Clean Crisp comfortable Bed and Bathroom."||Walking distance to Shops - including the Bistro.||I got it.||The back ground noise from the Hotel on a Friday/Saturday night is acceptable.||The Food at the Bistro is good and the Fire Place is a big Plus.||The Staff is very friendly. ||My Visits back to Seaford will be at the Nightcap at Seaford Hotel.||Thank you to the Team at the Hotel."

Lovely clean and fresh room, except for the windows to the balcony. The only draw back was the noise from the hotel disco thumping away till midnight and then the noise from the happy customers leaving till one in the morning. Not good when you have been driving all day. No hair drier in the room either. Think we will stay somewhere quieter next time

I had a great stay here, a perfect dinner & lots of entertainment. The room was modern & very comfortable.